Sandra Chouaieb
Summary
Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.
Dynamic retail professional committed to outstanding customer service. Highly proficient in handling money and operating POS systems.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Cashier
99cents
North Hollywood
01.2023 - 05.2023
- Resolved customer complaints and answered queries about store products.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Displayed and restocked merchandise by following brand guidelines.
Shift Leader
PolloLoco
North Hollywood
08.2022 - 12.2022
- Supervision and direction of the team in charge
- Maintenance of order and cleanliness in the work area
- Teamwork to facilitate the achievement of objectives
- Performing daily administrative tasks
- Incident management according to company protocols
- Coordination of a team of more than 9 people
- Compliance with company rules and protocols
- Attention to customer problems and inquiries
- Personalized treatment and excellent customer service.
Cashier
Zankou Chicken
West Hollywood
02.2021 - 05.2022
- Operated cash register, collected payments and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Processed a lot of transactions per day with exceptional accuracy
- Efficient management of the allocated budget
- Attention to customer problems and inquiries
- Maintenance of order and cleanliness in the work area
- Incident management according to company protocols.
Manager
LAX TACOS
Inglewood
02.2019 - 12.2020
- Trained employees on additional job positions to maintain coverage of roles
- Recruited and hired qualified candidates to fill open positions
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom
- Supervised staff performing daily activities
- Compliance with internal regulations and current standards to ensure the proper functioning of the center.
Cashier
Carl's Jr
Inglewood
01.2018 - 12.2018
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Inspected items for damage and obtained replacements for customers
- Resolved customer complaints and escalated worsening concerns for remediation
- Operated cash register, collected payments and provided accurate change
- Worked closely with front-end staff to assist customers.
Cashier
McDonald's Restaurant
Santa Monica
03.2017 - 10.2017
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education
Business Administration -
PVG - Pichucalco, CHIS
08.2017 - 05.2018
High School Diploma -
PVG - Pichucalco, CHIS
GCSEs -
Los angeles southwest college
Los Angeles, California 04.2019 - 08.2020
Skills
- Multitask
- Well-versed
- Effective communication
- Excellent organizational skills
- Friendly
- Committed
- Hard-working
- Punctual
- Teamwork
- Honest
- Dependable
- Honesty
- Cash Handling
- Client engagement
- Excellent customer service
- Customer service
- Incident management
- Maintenance
- Merchandise
- POS Systems
- Payment processing
- Retail
- Store operations
- Scheduling
Languages
English
Advanced
Spanish
Native
Personal Information
- Date of birth: 07/30/1996
- Gender: Female
- Nationality: US
- Marital status: Married
Timeline
Cashier
99cents
01.2023 - 05.2023
Shift Leader
PolloLoco
08.2022 - 12.2022
Cashier
Zankou Chicken
02.2021 - 05.2022
GCSEs -
Los angeles southwest college
04.2019 - 08.2020
Manager
LAX TACOS
02.2019 - 12.2020
Cashier
Carl's Jr
01.2018 - 12.2018
Business Administration -
PVG - Pichucalco, CHIS
08.2017 - 05.2018
Cashier
McDonald's Restaurant
03.2017 - 10.2017
High School Diploma -
PVG - Pichucalco, CHIS
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