Sandra Chumba
Kennesaw,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Efficiently handled administrative tasks related to management, including documentation and scheduling.
Experienced with office management and administration duties; professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Collections Supervisor
Maxtouch Services
03.2017 - 01.2023
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries/bonuses for staff.
- Spearheaded process improvements that led to faster resolution of delinquent accounts without sacrificing quality service delivery.
- Investigated and reviewed credit risks, complaints and fraud on accounts.
- Delivered exceptional customer service on escalated collection calls and maintained calm and professional demeanor.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during collection process.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Balanced workload distribution among employees according to skill sets; leading to improved individual performance metrics.
- Streamlined complaint handling processes for increased efficiency and reduced response times.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Streamlined processes between departments by integrating dialer system with CRM platforms, facilitating seamless information sharing among teams involved in customer outreach efforts.
- Completed bi-weekly payroll for 15 employees.
Office Manager
Ashley Furniture Homestore
01.2016 - 02.2017
- Created, maintained and updated filing systems for paper and electronic documents.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with other departments to promptly process loan applications.
- Managed invoicing and payment processing operations.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into team's operations.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Education
Bachelor of Arts - Business Administration
Georgia State University
Atlanta, GA12.2015
Skills
- Coaching and Mentoring
- Strong communication and collaboration
- Analytical skills
- Strong proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
- Operations Management
- Sales experience
- Workforce Management
Timeline
Collections Supervisor
Maxtouch Services
03.2017 - 01.2023
Office Manager
Ashley Furniture Homestore
01.2016 - 02.2017
Bachelor of Arts - Business Administration
Georgia State University
Similar Profiles
Mekiel GordonMekiel Gordon
Customer Serv. Agent /Advanced Customer Service Representative at Maxtouch ServicesCustomer Serv. Agent /Advanced Customer Service Representative at Maxtouch Services
Courtney ClaytonCourtney Clayton
Escalation Supervisor at MTM-Healthcare Services-Public Transit ServicesEscalation Supervisor at MTM-Healthcare Services-Public Transit Services
Dinesh MuthiahDinesh Muthiah
General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)
Grsiell ZavaletaGrsiell Zavaleta
Breakfast Manager at HOSP SolutionsBreakfast Manager at HOSP Solutions
Taylor BosargeTaylor Bosarge
Registered Behavior Technician at Hidden Talents ABARegistered Behavior Technician at Hidden Talents ABA