Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Sandra Cisneros Waters

Salida,CA

Summary

With over 30 years of customer service expertise in various businesses, I bring a wealth of experience and dedication to any role. A professional and honest perspective enables effective navigation and contribution to surroundings. Seeking a new chapter in life, eager to apply skills in a challenging atmosphere to maximize abilities.

Overview

34
34
years of professional experience

Work History

Seasonal Sortation Center Associate

Amazon
11.2023 - 01.2024
  • Worked as a seasonal employee at a fast-paced Amazon sortation center warehouse. I sorted, scanned, and stacked packages on pallets, helping to get customer orders ready for delivery.
    • Collaborated with team members to optimize workflow efficiency and meet daily production goals. • Maintained a clean and organized work area to promote safety and productivity. • Closely followed all safety protocols when handling heavy machinery or working at heights. • Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors. • Operated pallet jacks and hand trucks to move materials within the warehouse. • Maintained knowledge of safety regulations and best practices for handling hazardous materials.

Call Center Representative

Kaiser Permanente
09.2022 - 10.2022
  • Temporary job involved answering inquiries from members calling in for assistance in making appointments for doctor visits, therapy appointments, scheduling tests, and vaccinations. Needed to verify member identity to ensure security and privacy of member information.
    • Utilized CRM software to accurately document customer interactions and update account information. • Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively. • Implemented proactive measures, such as follow-up calls or emails, to ensure customer satisfaction after issue resolution. • Participated in regular team meetings to discuss challenges, share best practices, and collaborate on solutions for improving overall performance.

Teleservice Representative

Sky Global Experts
01.2022 - 08.2022
  • I worked from home, answering calls for several Edible Arrangement stores located in Las Vegas Nevada. I was tasked with answering customer inquiries regarding promotions, sales, and deliveries. • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns. • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty. • Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue.

Customer Service Representative

Pacific Bell/AT&T
08.1989 - 02.2018
  • Delivered superior customer support by addressing inquiries, resolving concerns, and ensuring satisfaction.
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
    • Built rapport with customers through active listening, empathy, and personalized interactions
    • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
    • Collaborated with cross-functional teams to escalate unresolved issues and coordinated timely resolutions
    • for customers
    • Maintained detailed records of all customer interactions in CRM system for future reference and analysis
    • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
    • Upsold additional products or services to customers based on their needs and preferences
    • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
    • Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
    • Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies
    • Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Education

Associate of Science - Organizational Behavior

University of San Francisco
San Francisco, CA
05-2000

Skills

  • Problem-solving abilities
  • Excellent communication
  • Punctual and dependable
  • Self-motivated and disciplined

Languages

Spanish
Professional

Education and Training

other

Timeline

Seasonal Sortation Center Associate

Amazon
11.2023 - 01.2024

Call Center Representative

Kaiser Permanente
09.2022 - 10.2022

Teleservice Representative

Sky Global Experts
01.2022 - 08.2022

Customer Service Representative

Pacific Bell/AT&T
08.1989 - 02.2018

Associate of Science - Organizational Behavior

University of San Francisco

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Sandra Cisneros Waters