Sandra Cline
Littleton,CO
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
20
20
years of professional experience
Work History
Account Services Specialist
Nordstrom Card Services
Englewood, CO
01.2015 - Current
- Handle inbound/Outbound call in a timely and efficient manner while following Credit procedures.
- Solve problems quickly and create resolutions that bring in revenue on a regular basis.
- Negotiate collect and resolve accounts using consultative approach to encourage further card usage.
- Provide customers experiencing hardship with programs designed to help them recover from financial problems by offering them payment programs that work.
- Referred unresolved customer grievances to designated departments for further investigation.
- Departments Include: Disputes,Fraud,Payments,Recovery,Customer Service, Legal.
- Worked with team on projects and meetings.
Customer Service Representative
Nordstrom Card Services
Englewood, CO
11.2005 - 03.2013
- Handle inbound customer services calls that covered a multitude of customer issues pursuant to credit card usage.
- Approved or declined credit card applications using tools that included analyzing credit bureau reports for red flags.
- Interacted with other departments regarding issues with the credit account that required quick analysis of account to stop fraudulent activity, disputes, credits and communication with retail stores to assist in problem solving.
- Understand federal and state banking regulations as it pertains to legal requirements regarding the credit card industry.
- Continuously trained in all aspects of service to the consumer and their rights as well as the rights of the credit card organization and how to apply those rules and regulations to the customer in a professional and courteous manner.
- Deescalate customer complaints and concerns and find a mutually beneficial resolution.
- Work with team to share tips and tricks and attend meetings and huddles as required.
Education
Rules And Regulations of The Financial Industry
Nordstrom Credit Services
In-house, OnlineSkills
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Data Entry
- Understanding Customer Needs
- Creative Problem Solving
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Computer Proficiency
- Teamwork and Collaboration
- Inbound and Outbound Calling
- Microsoft Office Suite
- Remote Office Availability
- Regulatory Compliance
- Proficiency in Microsoft Office and G Suite
- Team-Oriented and Cooperative
Timeline
Account Services Specialist
Nordstrom Card Services
01.2015 - Current
Customer Service Representative
Nordstrom Card Services
11.2005 - 03.2013
Rules And Regulations of The Financial Industry
Nordstrom Credit Services
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