Summary

Overview

Work History

Education

Skills

Websites

LINKS

Timeline

SANDRA COLLINS

Marksville,LA

Summary

Experienced engagement professional prepared to excel in this role. Strong track record in fostering effective collaboration, driving client satisfaction, and meeting strategic goals. Expertise in communication, relationship-building, and adapting to changing needs. Reliable team player focused on achieving impactful results and enhancing overall engagement.

Utilizes strategic communication to enhance customer satisfaction and loyalty. Knowledge of managing comprehensive campaigns and adapting to dynamic environments.

Overview

years of professional experience

Work History

Engagement Specialist

Pyx Health

04.2023 - 11.2025

Developed engagement strategies to enhance customer satisfaction and loyalty.
Collaborated with cross-functional teams to identify and address client needs.
Analyzed feedback data to refine communication tactics, and improve outreach initiatives.
Facilitated workshops to train staff on effective engagement practices and tools.
Evaluated program effectiveness, adjusting strategies based on performance metrics and insights.
Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
Managed over 100 calls per day

Customer Resolution Specialist

AMAZON.COM

08.2017 - 03.2023

Identified causes of product malfunctions and credited affected customers.
Sold products to customers during routine service calls, using strong cross-selling abilities.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Resolved issues based on thorough investigations of concerns.
Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
Updated records with all interactions and customer transactions.
Met inbound customer needs while maintaining strict performance targets.
Collaborated with cross-functional teams to enhance customer satisfaction and streamline processes.
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed over 100 calls per day.

Billing and Sales Retention Specialist

AT&T INC.

04.2014 - 03.2017

Supported sales management plans by building strategies, proposals, and forecasts.
Maximized customer satisfaction by quickly responding to any concern or request.
Delivered exceptional sales support by staying current on [Product or Service] offerings and company processes.
Determined customers' needs based on sales calls and face-to-face meetings.
Improved profitability of existing accounts by continuously reviewing opportunities, identifying key personnel, and building strong connections.
Prioritized sales activities for maximum returns, including calling on active and dormant accounts to offer new products and services.
Updated records with all interactions and customers transactions.

Customer Service Call Center Supervisor

PARAGON CASINO RESORT

04.2006 - 07.2014

Improved staff performance through continuous monitoring and training updates.
Motivated employees to continuously grow knowledge and enhance abilities.
Preserved customer loyalty by quickly and completely resolving complaints.
Empowered employees to independently resolve problems and disputes.
Updated office files daily and kept records organized.
Developed solid relationships with staff, customers, and vendors.
Troubleshoot problems and develop successful solutions.
Maintained full compliance with legal, health, and safety regulations.
Covered daily office workloads through effective staffing and resource coordination.
Collaborated with team members to meet daily demands and handle challenging projects.