Sandra Comer
Lancaster,CA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged sales knowledge and organization skills at Pat O'Briens Appliance to boost department profitability. My experience spans various roles, including mystery shopping and auto parts delivery, where I consistently improved service quality and efficiency. My collaborative approach and memory retention ability have fostered strong relationships and positive outcomes.
Overview
42
42
years of professional experience
Work History
Mystery Shopper
Various Companies
05.2012 - Current
- Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
- Contributed to the development of effective marketing strategies through analyzing promotional materials and tactics within stores.
- Collaborated with a network of fellow mystery shoppers, sharing best practices and industry insights to maximize overall effectiveness in assignments.
- Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
- Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
- Provided valuable insights on customer experience improvements by observing staff behavior, attitude, and efficiency during interactions with customers.
- Maintained confidentiality of both personal information and assignment details throughout the entire mystery shopping process.
- Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.
- Assisted in the identification of potential compliance issues by thoroughly examining store policies and procedures during visits.
- Verified pricing accuracy and inventory management practices to ensure accurate representation of products available to customers.
- Utilized various tools for data capture such as photography, audio recordings, or mobile applications to ensure comprehensive documentation during mystery shopping visits.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
Enumerator
US Census Bureau
07.2020 - 10.2020
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
Data Collector
Interviewing Service of America
05.2005 - 11.2006
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
- Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.
- Enhanced data accuracy by conducting thorough field research and collecting precise data points.
- Conducted surveys and documented all responses.
- Guaranteed timely submission of accurate data by diligently adhering to project timelines and goals.
- Safeguarded compliance with all regulations governing the collection, storage, and use of collected information.
- Delivered efficient daily assignment schedules based on Type factors to optimize team performance.
- Used computer software to store and retrieve data.
- Uploaded or transmitted data using secure protocols.
Secretary/bookkeeper
CBS Automotive
04.1995 - 11.1998
Auto Parts Driver
Lancaster Mazda Jeep Eagkr Isuzu
05.1995 - 04.1996
- Streamlined delivery routes for increased efficiency and reduced fuel costs.
- Provided exceptional customer service with timely communication regarding delivery statuses.
- Conducted routine vehicle maintenance checks for optimal performance and safety on the road.
- Loaded and unloaded trucks, ensuring proper handling of delicate auto parts to prevent damage.
- Organized paperwork efficiently for easy retrieval during audits or inventory checks.
- Assisted in inventory control tasks, resulting in improved organization and faster order processing.
- Developed strong relationships with clients through consistent professionalism and reliability in deliveries.
- Maintained detailed records of deliveries, ensuring accurate billing and inventory management.
- Safely operated company vehicles, adhering to all traffic laws and maintaining a clean driving record.
- Enhanced customer satisfaction by accurately and efficiently delivering auto parts to clients.
- Coordinated with sales team on special promotions or bulk orders for smooth delivery experiences.
- Proactively reported any discrepancies found in inventory counts during loading/unloading processes, ensuring accurate stock levels at all times.
- Troubleshot delivery issues, providing swift resolutions that maintained high levels of customer satisfaction.
- Continuously updated knowledge of auto parts to provide accurate information to clients upon delivery.
- Collaborated with team members to optimize delivery schedules and maximize productivity.
- Handled emergency orders with prompt attention, minimizing client downtime due to part unavailability.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Checked parts computer for stock items and initiated special orders.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Completed on-time deliveries by choosing best and most efficient routes.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Operated light trucks to deliver loads as far as Number miles from home location.
Parts and Service Asst Manager
Pat OBriens Appliance
11.1982 - 02.1990
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Increased efficiency in the parts inventory management system for optimized workflow.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Boosted department profitability with effective pricing strategies and cost control measures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Certificate Of Completion - Multi Clerical
West Valley Occupational Centrr
Northridge09.1981
Skills
- Customer service standards
- Sales knowledge
- Organization
- Memory retention
Accomplishments
while employed as a data collector with Interviewing Service of America, I achieved gold star status
in less than 6 months for my high production rate.
Timeline
Enumerator
US Census Bureau
07.2020 - 10.2020
Mystery Shopper
Various Companies
05.2012 - Current
Data Collector
Interviewing Service of America
05.2005 - 11.2006
Auto Parts Driver
Lancaster Mazda Jeep Eagkr Isuzu
05.1995 - 04.1996
Secretary/bookkeeper
CBS Automotive
04.1995 - 11.1998
Parts and Service Asst Manager
Pat OBriens Appliance
11.1982 - 02.1990
Certificate Of Completion - Multi Clerical
West Valley Occupational Centrr
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