Sandra Conn
Las Vegas,NV
Summary
Experienced Job Title bringing Number years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
40
40
years of professional experience
Work History
Customer Service Supervisor
Sprint
Las Vegas, NV
09.2002 - 08.2014
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Customer Service Representative
Grant Square Bank
Oklahoma City, OK
05.1980 - 07.1994
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Clerk/Typist
Tinker AFB
Oklahoma City, OK
09.1974 - 05.1976
- Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
- Provided exceptional support to senior staff members, handling complex clerical tasks as needed to ensure smooth operations within the department.
- Improved document organization by efficiently managing electronic and paper filing systems.
- Developed strong relationships with vendors, ensuring timely deliveries and addressing any issues or discrepancies that arose during transactions.
Education
Graduated - Business
Western Heights High School
Oklahoma City, OK05.1969
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Customer Relations
- Work Prioritization
- Call Monitoring
- Issue Resolution
- Complaint resolution
Timeline
Customer Service Supervisor
Sprint
09.2002 - 08.2014
Customer Service Representative
Grant Square Bank
05.1980 - 07.1994
Clerk/Typist
Tinker AFB
09.1974 - 05.1976
Graduated - Business
Western Heights High School