Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SANDRA CORONA

Phoenix,AZ

Summary

Accomplished Specialist Credits Sr Spec II at Chase Bank, resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

18
18
years of professional experience

Work History

Specialist Credits Sr Spec II

Chase Bank
03.2020 - Current
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developing a strong working relationships with staff, fostering a positive work environment.
  • Coordinate with insurance vendors to ensure timely delivery of services and resolve any issues.
  • Mentor junior staff members in their professional development by offering guidance/support in their daily roles.
  • Follow department policies and procedures to deliver quality work.
  • Implement training material for new hires, leading to higher satisfaction rates and better overall performance.
  • Maintain daily reports of data w daily dept volume for tracking and analyze by higher peers.
  • Training new hires on customer experience by delivering superior services and effectively troubleshooting issues.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Work well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Operations Sr Specialist

Chase
04.2008 - 03.2020
  • Operated and handled checks as well as record transactions accurately and efficiently.
  • Handling and processing check transactions on accounts with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced check dialy reporting, ensuring accurate accounting at the end of each shift.
  • Assisted outside vendors with wires, returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on payment processing duties and best practices, improving overall performance.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Adapted quickly to new technologies systems, ensuring seamless transition periods for business and customer needs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Balanced daily check drawers at beginning and end of shifts to maintain accuracy.
  • Handled incoming vendor wires balanced for accuracy in financial transactions, reconciled incoming wires with invoices, tapper receipts, and reports daily.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Chase
10.2006 - 04.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's systems.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Education

High School Diploma -

Metro Tech
Phoenix

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Proficient in Word, Microsoft, Chrome, Firefox, Adobe Acrobat, Excel, Eserve, Sap, EPurchase, Concur, Mitts, Mainframe, 10 key EIV
  • Business reporting
  • Root Cause Analysis
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management
  • Problem-Solving
  • Multitasking
  • Attention to Detail
  • Multitasking Abilities

Languages

Spanish
Professional Working

Timeline

Specialist Credits Sr Spec II

Chase Bank
03.2020 - Current

Operations Sr Specialist

Chase
04.2008 - 03.2020

Customer Service Representative

Chase
10.2006 - 04.2008

High School Diploma -

Metro Tech

Similar Profiles

CREATE PROFILE
SANDRA CORONA