Sandra Cosgrove
Stafford,VA
Summary
Ambitious and detail-oriented professional with a strong foundation in research, time management, and problem-solving skills. Recognized for quickly mastering new concepts and maintaining a disciplined approach to work, consistently demonstrating responsibility and adaptability in fast-paced environments. Dedicated team player committed to delivering exceptional customer service while fostering positive relationships and effectively managing multiple priorities with a strong work ethic. Eager to embrace new challenges and take on additional responsibilities to contribute to team success.
Overview
15
15
years of professional experience
Work History
Registered Behavior Technician
Pimmit Counseling and Wellness
Vienna, VA
07.2022 - 05.2023
- Implemented individualized behavior intervention plans to enhance client engagement and skill development.
- Collaborated with interdisciplinary teams to assess client progress and adjust treatment strategies effectively.
- Conducted regular assessments to monitor client behavior and documented observations for accurate reporting.
- Developed and maintained positive relationships with clients, fostering trust and motivation in therapeutic settings.
- Utilized data analysis tools to track client progress, ensuring adherence to established behavioral goals.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Guided families and caregivers in applying behavior intervention strategies, strengthening support networks for clients.
Work Agent
Sierra Vista Personnel
Sierra Vista, AZ
02.2015 - 07.2015
- Worked at Sierra Vista Personnel located at 77 Calle Portal # C120.
- Performed assigned tasks to the highest standards.
- Adhered to customer call guidelines, achieving service levels, handle time, and productivity targets.
- Liaised effectively between customers and internal departments to ensure seamless communication.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Oversaw compliance with regulatory requirements, maintaining the company's reputation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
SSVEC Service Member
Sierra Vista Personnel
Sierra Vista, AZ
03.2015 - 06.2015
- Worked with Sierra Vista Personnel at 77 Calle Portal # C120 to assist in staffing needs.
- Delivered exceptional service to customers, strengthening relationships and paving the way for future business opportunities.
- Collected and analyzed data from various departments to support SSVEC's operational needs.
- Answered customer inquiries by phone or email and responded promptly.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Provided assistance to customers with respect and friendliness.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Implemented process improvements to streamline service delivery and increase efficiency.
Vista Village Apartment Manager
Sierra Vista Personnel
Sierra Vista, AZ
02.2015 - 03.2015
- Worked with Sierra Vista Personnel at 77 Calle Portal # C120 to support property management operations.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Negotiated rent with potential tenants, explained occupancy terms, and showcased available units to enhance tenant acquisition.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Advertised vacant apartments through social media, Craigslist, banners, and signs to attract prospective renters.
- Monitored lease renewal programs to sustain high occupancy rates and reduce turnover.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Audited files and reported any issues requiring follow-up to program manager.
- Supervised daily operations of apartment complex to ensure compliance with policies and regulations.
- Managed tenant communications, addressing inquiries and resolving issues promptly.
Work Agent
Teleperformance
Sierra Vista, AZ
09.2014 - 11.2014
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adapted schedule to meet staffing needs, including nights and weekends; night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Successfully maintained a clean, valid driver's license and access to reliable transportation.
- Coordinated and planned tasks to ensure timely completion of projects.
- Consistently reported to work punctually to uphold attendance standards, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated courteous and effective working relationships to enhance team collaboration.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Engaged in team-building exercises to strengthen colleague relationships. Enhanced working relationships.
- Developed and maintained relationships with clients, ensuring alignment with staffing needs.
- Analyzed market trends to provide strategic insights for client talent acquisition strategies.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Cashier
Walmart
Sierra Vista, AZ
02.2014 - 09.2014
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance the shopping experience.
- Monitored self-checkout systems and provided assistance or intervention as needed.
- Operated cash register to record all transactions accurately and efficiently.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Fostered customer loyalty and increased sales through friendly service and knowledgeable product assistance.
- Ensured security of cash drawers and resolved discrepancies in daily totals to maintain financial accuracy.
- Verified customer age by checking identification for alcohol and tobacco sales.
- Answered questions about store policies and addressed customer concerns.
- Balanced cash drawer at the beginning and end of each shift, identifying and correcting errors.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reviewed weekly sales ads and monitored price changes.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Trained new cashiers on procedures and customer service standards.
- Monitored checkout area for cleanliness and compliance with safety standards.
- Helped customers complete purchases, locate items, and join reward programs.
Chef
O.K. Café
Tombstone, AZ
02.2013 - 02.2014
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Prepared meals from scratch using authentic, popular recipes, contributing to increased customer loyalty.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Transitioned between breakfast and lunch service.
- Managed smooth transitions between breakfast and lunch service to maintain efficiency.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Maintained standardized recipe and ingredient repository, ensuring consistency in nutrition and cost management.
- Obtained fresh, local ingredients to lower grocery costs.
- Maintained central standardized recipe and ingredient repository, including nutritional and cost information.
- Safely used kitchen equipment and reduced risk of injuries and burns.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
Front Desk Clerk
Holiday Inn Express
Randolph, Tombstone Arizona
10.2012 - 12.2012
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, assisting with inquiries to enhance guest experience and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained files and records by implementing structured filing systems, improving organization and accessibility.
- Balanced accounts daily to ensure accurate financial records. and ran daily reports to verify totals.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained transaction security by verifying payment cards against identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
- Prepared weekly employee work schedules for team members.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Provided exceptional service to guests, coordinating outside venue reservations and arranging tours to enhance guest satisfaction.
- Planned coverage needs and organized services to support incoming special events.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved guest room issues by contacting housekeeping and maintenance staff.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Collected deposits from guests to secure room reservations., fees and payments.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Assisted with training new staff on front desk procedures and customer service standards.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Housekeeper
Holiday Inn Express
Tombstone, Arizona
08.2012 - 10.2012
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Performed dusting of picture frames and wall hangings to enhance overall appearance of spaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Executed laundry services while meticulously following care instructions, including hand-washing and dry cleaning, to ensure high-quality linen maintenance.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Trained new employees on departmental procedures and guided them in locating cleaning supplies, fostering a knowledgeable team.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Waxed and polished wood floors and other woodwork.
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Engaged with guests to assess room requirements and available amenities for enhanced satisfaction.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Trained and mentored new housekeeping staff on best practices and safety protocols.
- Coordinated with front desk to prioritize urgent cleaning requests during peak occupancy.
- Implemented efficient cleaning procedures that improved room turnaround times.
Sales Associate/Assistant Photographer
Tombstone Photo
Tombstone, Arizona
06.2008 - 11.2009
- Delivered best-in-class service to internal employees and external client callers.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Enhanced customer loyalty and retention through exceptional shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Processed accurate credit, debit, check and cash sales transactions for more than 10 customer orders per day.
- Maintained organized and clean store environment to create inviting atmosphere for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Discussed Old Time Photo Session with customers, outlined restrictions and educated on policies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Edited, toned, and captioned photographs for publication, ensuring high-quality visual presentation.
- Planned and prepared for all on-location and studio shoots.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Collaborated with photographer and art director to assist with daily tasks.
- Downloaded images and provided artistic and technical image manipulation in Adobe Photoshop.
- Kept photography equipment available, clean and working.
- Switched camera lenses to achieve desired photographic effects. and made small light adjustments.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Managed clerical duties such as answering phones, setting up appointments and filing invoices and licenses.
- Shot photographs in controlled lab, field and remote environments.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Defined and recommended detailed solutions to capture images.
- Performed advanced computer processing of images for assignments.
- Selected and set up appropriate props, backdrops and lighting.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
- Stored photographs on computers and servers for easy access. on computers and servers.
- Experimented with different lighting effects to deliver unique images.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Some College (No Degree) - Cultural Anthropology
Cochise College
Sierra Vista, AZ, United StatesPhlebotomy - Phlebotomy
Penn Foster Career School
Scranton, PA11-2026
HS Diploma - High School Education
Tombstone High School
Tombstone, AZ, United States05-2011
Skills
- Reinforcement Strategies
- Client Engagement
- Customer needs assessment
- Customer support
- Customer Service
- Multitasking and Prioritization
- Composed under pressure
- Empathetic Communication
- Verbal And Written Communication
- Behavioral Techniques
- Microsoft Office
- Team Player
Timeline
Registered Behavior Technician
Pimmit Counseling and Wellness
07.2022 - 05.2023
SSVEC Service Member
Sierra Vista Personnel
03.2015 - 06.2015
Work Agent
Sierra Vista Personnel
02.2015 - 07.2015
Vista Village Apartment Manager
Sierra Vista Personnel
02.2015 - 03.2015
Work Agent
Teleperformance
09.2014 - 11.2014
Cashier
Walmart
02.2014 - 09.2014
Chef
O.K. Café
02.2013 - 02.2014
Front Desk Clerk
Holiday Inn Express
10.2012 - 12.2012
Housekeeper
Holiday Inn Express
08.2012 - 10.2012
Sales Associate/Assistant Photographer
Tombstone Photo
06.2008 - 11.2009
Some College (No Degree) - Cultural Anthropology
Cochise College
Phlebotomy - Phlebotomy
Penn Foster Career School
HS Diploma - High School Education
Tombstone High School