Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Cozart

Farragut,TN

Summary

At Texas Roadhouse, excelled in a high-pressure environment, enhancing customer satisfaction and restaurant efficiency through superior customer service and effective team collaboration. Demonstrated multitasking proficiency and time management, contributing to a positive establishment reputation and fostering community among patrons. Trained new staff, ensuring high service standards.

I also worked as the baker making our rolls, butter, brownies, and croutons. I am a silverware roller too.

Overview

3
3
years of professional experience

Work History

Host

Texas Roadhouse
09.2021 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Opened and closed seating sections according to volume of guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.
  • Promoted business loyalty by fostering positive customer relationships.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Bellflower High School
Bellflower, CA
06.1985

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management

Timeline

Host

Texas Roadhouse
09.2021 - Current

High School Diploma -

Bellflower High School

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Sandra Cozart