SANDRA CRINO
New Rochelle,New York
Summary
High-energy Senior Business Analyst effective at developing and implementing operational processes and systems. Quickly grasps business priorities to identify optimal personnel and IT solutions. Exceptional Project Manager successful at directing change management initiatives requiring fast-paced execution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Workforce Business Solutions Analyst
Fulcrum Workforce Solutions
San Francisco, CA
06.2021 - Current
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Provided technical and functional assistance in identifying and evaluating procedures that are cost effective and meet user requirements.
- Liaised with Engagement Managers and Program Managers to define and describe logistics of proposed projects to customers.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Managed time efficiently in order to complete all tasks within deadlines
- Learned and adapted quickly to new technology and software applications
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proven ability to develop and implement creative solutions to complex problems
- Worked effectively in fast-paced environments
Merchandising Manager and Project Manager
Crown Awards Inc.
Hawthorne, NY
11.2018 - 01.2020
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Developed strategy and managed market communications that drove product demand
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Orchestrated projects within strict time-frames and budget constraints by employing critical thinking to solve complex problems and working closely with senior leaders
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team
- Assembled and led synchronized, cohesive team by inspiring confidence and high output
- Organized and led Merchandising Team meetings for up to 15 staff members to discuss upcoming promotions, key strategies, and tasks
Senior Business Manager Consultant
Evolve Exam Prep and Tutoring
New Rochelle, NY
02.2017 - 11.2018
- Assign tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary
- Gather and synthesize business requirements and input from customers, stakeholders, business architects and engineers
- Perform competitor bench marking analysis and identified savings opportunities and potential product enhancements
- Restructure of key user flows to improve company product’s overall information architecture
- Proved successful working within tight deadlines and fast-paced environment
VP - Senior Business Analyst and Project Manager
Royal Bank of Scotland
Stamford, CT
04.2006 - 12.2016
- Succeeded as liaison between Business and Technology teams to understand business objectives, translate them to meaningful requirements and functioned as point of contact for both teams
- Team lead for diverse global support team
- Led all business communications, including weekly Scrum status reporting, product presentations, executive updates and product marketing
- Prepared project plans and owned tracking of milestones against planned road map through JIRA
- Tested and implemented new technology-based global projects
Supported full life-cycle for new projects (analysis, design, development, testing and implementation). - Documented business processes and analyzed procedures to see that they would meet changing business needs
- Coached and mentored staff members, including conducting performance reviews
Education
MBA - Business Administration - Business Management - Honors
Iona College
New Rochelle2002
BBA - Business Administration
Iona College
New Rochelle1996
Skills
- Project Management
- Documentation Management
- Agile Development
- Salesforce CRM Experience
- Scrum Methodology
- Ability To Communicate Effectively
- Business Recovery and Sustainability
- Business Requirements
- Solution Testing and Implementation
- Business Process Mapping
- Process Optimization
- Standard Operating Procedure
- Timelines and Milestones
Accomplishments
- Project Management
Used Microsoft Project and JIRA to document and track tasks - Business Analyst Developed an organizational change management strategy
- Management
Led team to meet SLAs by streamlining business processes and identifying areas for improvement. - Business Development
Established and managed partner relationships on a daily basis - Process Improvement
Achieved revenue objective by implementing cost-cutting measures - Staff Training
Trained staff on concepts and computation construction
Certification
Spartan Sprint Race Finisher
City Field, NY, May 2017
ITIL Foundations Certificate in IT Service Management
PEOPLECERT, License GR750170132SC, May 2015
MBA Certificate in International Business - Honors
Iona College, January 2002
Certificate in Operations Analyst Training Program
Lehman Brothers, July 1997
Timeline
Workforce Business Solutions Analyst
Fulcrum Workforce Solutions
06.2021 - Current
Merchandising Manager and Project Manager
Crown Awards Inc.
11.2018 - 01.2020
Senior Business Manager Consultant
Evolve Exam Prep and Tutoring
02.2017 - 11.2018
VP - Senior Business Analyst and Project Manager
Royal Bank of Scotland
04.2006 - 12.2016
MBA - Business Administration - Business Management - Honors
Iona College
BBA - Business Administration
Iona College
Spartan Sprint Race Finisher
City Field, NY, May 2017
ITIL Foundations Certificate in IT Service Management
PEOPLECERT, License GR750170132SC, May 2015
MBA Certificate in International Business - Honors
Iona College, January 2002
Certificate in Operations Analyst Training Program
Lehman Brothers, July 1997
Similar Profiles
Fabian VargasFabian Vargas
Network Security Engineer at Fulcrum Technology Solutions CorporationNetwork Security Engineer at Fulcrum Technology Solutions Corporation
Jack HornbyJack Hornby
Mechanical Apprentice at Ausmech Mechanical Solutions/ Fulcrum SuspensionMechanical Apprentice at Ausmech Mechanical Solutions/ Fulcrum Suspension
IRA GRIGGSIRA GRIGGS
Program Assistant to the Directors of Interfaith at Texas Workforce Commission/Workforce SolutionsProgram Assistant to the Directors of Interfaith at Texas Workforce Commission/Workforce Solutions