Sandra Cruz
Norwalk,CT
Summary
At Son D'licias Restaurant, I excelled as a Waitress Supervisor, enhancing dining experiences by expertly managing table turnover and staff schedules, ensuring high hygiene standards. My leadership fostered a collaborative environment, significantly improving customer satisfaction. Skilled in both staff management and customer service, I maintained excellence in food safety and service quality.
Overview
2
2
years of professional experience
Work History
Waitress Supervisor
Son D'licias Restaurant
10.2022 - 11.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Education
Honduras
Skills
- Waiting tables
- Table management
- Hygiene standards
- Customer service
- Food and beverage service
- Relationship building
- Food safety
- Staff management
- Cash handling
- Supply ordering
- Menu planning
Languages
Spanish
Full Professional
Timeline
Waitress Supervisor
Son D'licias Restaurant
10.2022 - 11.2024
Honduras
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