Sandra Cruz
Los Angeles,United States
Summary
Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Drayage Driver Manager
Maersk Inc
Torrance, California
04.2024 - Current
- Developed and maintained communications systems for safety-critical information.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Developed incentive programs to increase productivity among drivers.
- Monitored driver performance, safety compliance and customer service standards.
- Adhered to all applicable laws and regulations governing the transportation industry.
- Investigated any accidents or incidents involving drivers or vehicles.
- Tracked driver behavior, timekeeping and attendance.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Conducted exit interviews with departing drivers to identify and implement changes to improve driver retention.
- Identified opportunities to reduce cost and improve productivity.
- Managed the daily operations of a fleet of drivers and vehicles.
- Supported succession planning by identifying drivers with high potential for career progression.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Recorded and investigated all collisions and passenger injuries in compliance with company processes to achieve year-on-year reductions.
- Conducted periodic probation reviews of new drivers.
- Implemented bar coding system to identify location and quantities of requested items.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
- Performed regular audits of driver logs to ensure accuracy and completeness.
- Conducted annual reviews of each driver's performance, attendance record and qualifications.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Researched new technologies that could improve operational efficiency.
- Completed driver risk assessments and applied appropriate controls.
- Provided guidance to drivers regarding proper loading techniques or hazardous material handling.
- Audited defect reporting system to keep drivers aware of obligations.
- Coordinated load planning for drivers to minimize dispatch delays.
- Tracked drivers and tractors to maximize utilization.
- Created and enforced policies and procedures for entire logistics team.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Communicated with team leaders to manage driver pay, bills, security, and home time.
- Consistently met company and department objectives within budget and time constraints.
- Maintained records of vehicle inspections, maintenance schedules and fuel consumption rates.
- Created reports on driver performance, accident statistics, fuel usage.
- Trained new hires on company policies, procedures and safety protocols.
- Communicated regularly with dispatch personnel about shipments status updates.
- Implemented safety measures such as defensive driving courses for employees.
- Evaluated route changes to determine their efficiency and cost-effectiveness.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Set up and ran tests to check all components and systems for performance, durability and conformance to specifications.
- Read and interpreted SMPs, schematics and charts and consistently produced accurate results.
- Performed extensive research on current and emerging technologies related to electric vehicles.
- Worked with industry and company-specific diagnostic software to identify particular issues.
- Achieved cost-savings by developing functional solutions to problems.
- Oversaw comprehensive maintenance programs for fleet vehicles, ensuring operational efficiency and safety.
- Conducted regular vehicle inspections and audits to maintain high standards of safety and compliance.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Coordinated with vendors for parts ordering, repairs and services.
- Developed and implemented strategic fleet management policies to optimize lifecycle and reduce operational costs.
- Coordinated and ensured compliance with regulatory and environmental standards across the fleet.
- Managed insurance policies and claims for the fleet, minimizing risks and financial exposure.
- Communicated with upper management and drivers to build lasting relationships.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Analyzed data from various sources such as repair bills and fuel consumption records to identify areas of improvement.
- Provided guidance on proper use of equipment; ensured that employees were trained in safe operating procedures.
- Utilized fleet management software to streamline operations and improve data accuracy.
- Conducted regular training sessions for drivers on safe driving practices and company policies.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Tracked employee vacation, personal and sick leave earnings and use.
- Conducted new employee payroll orientations to explain company payroll policies.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Updated employee profiles with changes in job titles or salaries as required.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Tracked vacation accruals and sick leave balances for all employees.
- Resolved discrepancies between payroll records and employee inquiries.
- Onboarded new employees in time reporting and payroll systems.
- Worked with HR staff to accurately track and update paid time off.
- Recorded adjustments to previous pay-related errors.
- Managed direct deposit setup and adjustments for all employees.
- Assisted in preparing year-end W2s and other tax forms for distribution to employees.
- Updated payroll system to reflect changes in employee status, benefits, and job titles.
Warehouse Operations Manager
Staci Americas
San Bernardino, California
07.2023 - 04.2024
- Implemented new technologies and processes to improve efficiency in the warehouse environment.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Informed upper management or department heads of items loaded or problems encountered.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Created and sent price quotes to potential customers.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Managed the selection, installation, testing, maintenance and repair of equipment used in the warehouse operations area.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Performed regular audits to ensure compliance with safety regulations and company policies and procedures.
- Handled procurement activities such as ordering supplies and equipment needed for daily operations within budget constraints set by management team members.
- Reported employee time, job expenses and inspections results in work records.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Resolved customer complaints related to product quality or delivery times in a timely manner.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Developed strategies for improving productivity, cost-effectiveness, and customer service levels in the warehouse.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Assessed job sites to determine work needed.
- Ensured warehouse operations ran smoothly and efficiently by managing staff, overseeing inventory control procedures, and coordinating shipping and receiving activities.
- Conducted regular safety inspections throughout the premises to ensure compliance with OSHA standards.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
- Completed or assisted with difficult or skilled tasks.
- Identified opportunities for process improvement and implemented changes to optimize operational performance.
- Analyzed data from different sources to identify areas where improvements can be made in terms of cost savings or efficiency gains.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Generated warehouse shipping documents, packing lists and invoices.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Tracked employee attendance records and managed payroll processing for all warehouse personnel.
- Coordinated with external vendors to manage shipments and deliveries according to customer requirements.
- Supervised a team of 25+ employees including assigning tasks, providing training, evaluating performance, resolving issues and administering corrective action when needed.
- Checked loaded materials compared to work orders for correctness.
- Collaborated with other departments to ensure smooth flow of materials throughout the supply chain network.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Prepared and led staff training and instruction.
- Inspected equipment for wear, specifications adherence and issues.
- Monitored daily workflow to ensure timely completion of orders and maintained accurate records of all transactions.
- Maintained an organized system for tracking inventory levels across multiple locations while ensuring accuracy of stock counts.
- Ensured compliance with all relevant health and safety regulations within the workplace environment.
- Created detailed reports on operations metrics such as throughput time, labor utilization, order fulfillment rate.
- Operated forklifts to fill or empty overhead spaces.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Liaised with vendor representatives to rectify damages and shortages.
- Received and staged incoming inventory for movement to storage or sales floor.
- Developed new strategies to increase efficiency in the receiving process while reducing cost.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Trained and supervised warehouse team, setting schedules and delegating daily tasks.
- Prepared detailed reports on all shipments received including quantity, condition, weight .
- Identified opportunities to reduce cost and improve productivity.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Organized storage areas to maximize movement and minimize labor.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Used floor scales to weigh pallets and bundles, documenting weights for company records.
- Moved goods between warehouse locations according to shipment and storage needs.
- Adhered strictly to company policies regarding safety procedures while operating machinery.
- Reported equipment malfunctions and coordinated repairs.
- Selected and transported items using forklift to complete customer orders.
- Inspected cherry pickers daily for proper functioning prior to use.
Logistics Manager
Progressive Cold Storage
La Mirada, California
07.2019 - 07.2023
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Worked collaboratively with customers and staff at various levels.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Collaborated effectively in cross-functional team-oriented environment.
- Documented and processed transactions and accurately administered sales orders.
- Led and managed projects to support logistics efforts and plans.
- Drafted shipment reports to inform management and clients.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Established or monitored specific supply chain-based performance measurement systems.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Managed high-performing team to enhance quality and safety of internal freight systems.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Prepared inventory for shipment by attaching tags and labels.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Identified and resolved shipping and packaging errors.
- Implemented and planned warehouse safety and security programs and activities.
- Implemented cost-saving measures such as route optimization for shipments.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Collaborated with other departments to develop strategies that align with company objectives.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Coordinated with freight forwarders to expedite international shipments.
- Implemented bar coding system to identify location and quantities of requested items.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Established transportation cost standards and economical shipping practices.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Consistently met company and department objectives within budget and time constraints.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Reconciled bank statements and prepared and entered standard journal entries for month-end close.
- Tracked employee vacation, personal and sick leave earnings and use.
- Conducted new employee payroll orientations to explain company payroll policies.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Updated employee profiles with changes in job titles or salaries as required.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Tracked vacation accruals and sick leave balances for all employees.
- Processed employee rehires, transfers, terminations and withholdings.
- Resolved discrepancies between payroll records and employee inquiries.
- Created daily shipment reports to monitor shipments in transit and resolve any delays or issues.
- Maintained accurate records of shipments including tracking numbers and delivery status updates.
- Conducted regular audits of existing routing processes to identify areas of improvement.
- Analyzed customer shipment requirements and determined appropriate transport modes, routes, and carriers.
- Prepared documents such as customs forms or certificates of origin when required for international shipments.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Assessed freight costs and negotiated contracts with carriers for the most cost-effective rates.
- Utilized routing software to create optimized route plans based on time constraints, traffic conditions, weather forecasts.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Developed and implemented transportation routing plans to optimize delivery schedules.
- Ensured compliance with all applicable safety regulations when arranging transportation services.
- Performed data entry tasks related to orders, invoices, manifests, bills of lading.
- Determined shipping methods, routes or rates for materials to be shipped.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Education
High School Diploma -
Theodore Roosevelt High School
Los Angeles, CA06-2013
Some College (No Degree) -
Arizona State University
Tempe, AZSkills
- Driver performance monitoring
- Regulatory compliance
- Fleet management
- Cost analysis
- Safety protocols
- Employee training
- Supply chain management
- Customer service
- Data analysis
- Inventory management
- Time management
- Problem-solving aptitude
- Effective communication
- Delivery scheduling
- Fuel efficiency optimization
- Incident reporting
- Logistics management
- Strong leadership
- Organizational skills
- Warehouse safety
- Profit and loss management
Languages
Spanish
Native/ Bilingual
Certification
- TWIC card
Timeline
Drayage Driver Manager
Maersk Inc
04.2024 - Current
Warehouse Operations Manager
Staci Americas
07.2023 - 04.2024
Logistics Manager
Progressive Cold Storage
07.2019 - 07.2023
High School Diploma -
Theodore Roosevelt High School
Some College (No Degree) -
Arizona State University