Sandra Cruz-Robles
Edinburg
Summary
Dynamic Department Manager at HEB Grocery Store with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in staff management and problem-solving, I implemented cross-training initiatives that boosted team versatility and accountability, while advising on strategic decisions that aligned with company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Department Manager
HEB Grocery Store
03.2013 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Education
English Literature And Cultural Studies - English Language And Literature
The University of Texas Rio Grande Valley
Edinburg, TX05.2019
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Decision-making
- Customer engagement
- Goals and performance
- Work planning and organization
- Coaching and mentoring
- Training and development
- Relationship building and management
- Conflict de-escalation
- Scheduling
Certification
English Language Arts Teacher Certification (7-12)
Languages
Spanish
Limited Working
Timeline
Department Manager
HEB Grocery Store
03.2013 - Current
English Literature And Cultural Studies - English Language And Literature
The University of Texas Rio Grande Valley
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