Sandra Cruz-Marti
Bronx,USA
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Eager to contribute my knowledge in Health Care Financing, Management, Information Systems, and Strategic planning. Recognized for leading the professional development of diverse individuals, promoting a winning attitude, and fostering accountability to consistently exceed performance goals and expectations
Overview
16
16
years of professional experience
Work History
Branch Operating Senior Executive of Personal Care Services
Elara Caring l Forest Hills
03.2022 - Current
- Administer and oversee day-to-day homecare operations, ensuring compliance with Company policies and industry regulations
- Implement strategies to meet operational and growth goals, consistently achieving key performance metrics
- Prioritize patient satisfaction by ensuring personalized care services are delivered based on individual needs and preferences
- Foster an engaged and motivated workforce through effective leadership, mentorship, and professional development programs
- Collaborate with branch employees to streamline operations, from screening new patients and caregivers to onboarding and staffing
- Facilitate prompt initiation of patient cases, guaranteeing quality service delivery and patient satisfaction
- Ensure strict adherence to legal requirements and company standards to maintain the highest level of care quality
- Maintain open communication with patients, caregivers, and patient families, promptly addressing concerns and ensuring overall satisfaction
- Assist with on-site visits as needed to monitor and improve service quality
- Continuously enhance branch efficiency and effectiveness to meet or exceed organizational objectives.
Branch Operations and CDPAP Manager
Elara Caring
08.2017 - 03.2022
- Direct all operational aspects including operations, member service, human resources, administration, and sales
- Hired, managed, and trained branch staff of 20 outside sales reps
- Developed forecasts, financial objectives, and business plans
- Presented in-branch seminars to educate clients and gather additional assets
- Fully in charge of all aspects of the business (marketing, sales, hiring, crew management, accounting, customer service, profitability, etc.)
- Process employment applications, evaluate qualifications, conduct interviews, make hiring recommendations, and maintain current records on the status of personnel requisitions
- Managed Administrative staff of 17
- Assisted the senior manager in entire branch operations
- Guiding the staff on PNC operational procedures, always providing problem-solving support and solutions, and working closely with the Branch Manager to exceed branch goals
- Collaborated with the Accounting Branch, Procurement Branch, Supply Branch, and Requested Facility (total of 13) to complete all projects
- Assist branch manager and assistant manager in any extra tasks that may need to be done in order to better knowledge and understanding of branch procedures
- Support the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standard.
Intake and Compliance Consultant
Concepts of Independence, Inc
10.2015 - 08.2017
- Managed intake, orientation, and evaluation of new clients
- Referral Service conducted intake interviews for clients
- Provided telephonic risk assessment and crisis intervention, initial contact with referral sources and potential patients, coordinated the referral and intake process, determined the appropriate level of care, facilitated the admission process, and maintained communication with referral sources, families, patients, and unit staff
- Maintained compliance training documents and organized compliance training for all employees
- Conducts intake with families of children suspected of having special needs and conducts home visits
- Provides families with all necessary information related to the early intervention process such as eligibility, care coordination, evaluation, and family service plans and options
- Conducts family assessments which assist the family to detail their strengths and needs related to their children's special needs
- Analyze applications recognizing completeness of applications, replacement, and check for proper signatures, and compliance with state regulations
- Provide follow-up calls if required participate in all quality assessment activities assist in collecting and analyzing all information and recommend required improvements to all processes
- Completed intake screening which included obtaining and documenting in the medical management system all required patient, provider, demographic, and treatment information.
Account Payable Manager
Concepts Of Independence, Inc
10.2007 - 08.2017
- Responsible for all accounts payable functions, including invoice process, check runs, monthly and yearly closeouts
- Handled all activities in accounts payable and ensured timely payments of vendor invoices
- Researched and resolved accounts payable discrepancies
- Job expectations included account penetration and new account growth, collecting past due accounts, and assisting in the growth of each individual account
- Implement the accounting standards for accounts payable journals and ledgers
- Performs any combination of routine calculating, posting business transactions, processing invoices, and verifying financial data for use in maintaining accounts payable records
- Provided customer service regarding collection issues, processed customer refunds, processed and reviewed account adjustments, and resolved client discrepancies, and short payments
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos
- Coordinated approval processes of all accounts payable invoices
- Cut payable checks weekly and saw to it that all vendors were current
- Set appointments with vendors by phone and in person to discuss the bills payable when necessary
- Performed open payable reports
- Assisted in all aspects of office management including but not limited to daily cash reconciliation, filing, answering multiple line phone system, accounts payable, accounts receivable, past due account collections, posting repair orders, filling in at Parts Department and Service Department counters as needed and daily account reporting
- Coordinate all Accounts Payable functions; such as ensuring all payments are timely.
Lead Nuclear Medicine Technologist
University Medical Diagnostics
01.2011 - 08.2011
- Performed diagnostic imaging for a busy Cardiology clinic
- Helped develop and maintain imaging protocols
- Utilized my experience and knowledge in portable imaging and emergent imaging
- Perform quality imaging in a caring and efficient manner
- Prepared and administered contrast materials, radiopharmaceuticals, anesthetics, and antispasmodic drugs for imaging procedures
- Computed Radiography and Digital Imaging
- Responsible for the proper care of all equipment utilized for imaging
- Extensive expertise in performing diagnostic imaging on patients
- Proficient in computed tomography, diagnostic imaging, portable radiography, and fluoroscopic procedures
- Responsibilities included answering all phone calls, scheduling patients for various imaging procedures, patient check-in, assembling charts for new patients, assisting in obtaining prior authorizations and answering patient questions regarding imaging studies
- Interpret physicians' orders and communicate with radiologists to provide high-quality imaging studies according to established policies and protocols
- Prioritized diagnostic imaging orders and coordinated exams
- Maintain imaging equipment and a clean, safe environment for the patient
- Familiar with all aspects of protecting the patient and/or family from unnecessary radiation exposure and correctly positioning the patient for proper imaging results
- Served as an informational resource for patients and families, educating them about the imaging process and addressing questions and concerns.
Education
Master of Public Administration - Health Services Management
Mercy College
Dobbs Ferry, New York2016
Bachelor of Arts - Biology
CUNY -City College of New York
2015
Associate of Applied Science - Nuclear Medicine Technology
CUNY- Bronx Community College
BRONX, NEW YORK2010
Skills
- Microsoft Office
- Revenue Generation
- Business Administration
- Operational Leadership
- Staff Management
- Performance Improvement
- Incident Investigation
- Great Plains
Spanish
English
Spanish
Languages
Spanish
Full Professional
Timeline
Branch Operating Senior Executive of Personal Care Services
Elara Caring l Forest Hills
03.2022 - Current
Branch Operations and CDPAP Manager
Elara Caring
08.2017 - 03.2022
Intake and Compliance Consultant
Concepts of Independence, Inc
10.2015 - 08.2017
Lead Nuclear Medicine Technologist
University Medical Diagnostics
01.2011 - 08.2011
Account Payable Manager
Concepts Of Independence, Inc
10.2007 - 08.2017
Master of Public Administration - Health Services Management
Mercy College
Bachelor of Arts - Biology
CUNY -City College of New York
Associate of Applied Science - Nuclear Medicine Technology
CUNY- Bronx Community College
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