Sandra Culley
Austin,TX
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
Samsung Austin Semiconductor
01.2017 - 01.2023
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
Customer Service Representative
7/11
01.2013 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Processed refunds and exchanges in accordance with company policy.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Associate Cashier
Speedy Stop
01.2006 - 01.2013
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Used POS system to enter orders, process payments and issue receipts.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Learned duties for various positions and provided backup at key times.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Associate Degree In Medical Assisting - Health And Wellness
Allied Health Careers
Austin, TX04.2010
Skills
- Regulatory Compliance
- Task Delegation
- Performance Improvements
- Performance Evaluation
- Training and mentoring
- Cleaning practices
- Department coordination
- Sorting and washing laundry
- Team Coordination
- Team Guidance and Motivation
- Quality Assessment
- Customer Relations
- Administrative Oversight
- Inventory Monitoring
- Point of sale operation
- Transaction Balance Sheets
- Drawer balancing
- Product Merchandising
- Customer Transactions
- Reliability and punctuality
- Cash handling and management
- Shipment Procedures
- Customer Relationship Management (CRM)
- Customer Satisfaction
Languages
Spanish
Professional Working
Timeline
Housekeeping Supervisor
Samsung Austin Semiconductor
01.2017 - 01.2023
Customer Service Representative
7/11
01.2013 - 01.2017
Customer Service Associate Cashier
Speedy Stop
01.2006 - 01.2013
Associate Degree In Medical Assisting - Health And Wellness
Allied Health Careers
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