Sandra Cunningham
Wilmington,VT
Summary
Committed and hardworking [Customer support] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
31
31
years of professional experience
Work History
Front of the House Manger
Matilida LTD
01.2007 - 05.2024
- Part time, Seasonal work as dishwasher and Hostess before being promoted
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Programmed POS system for items on the menu.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed Payroll for 3 years
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used down time to restock, reevaluate items in house for quick sale items, and to address any maintenance needed.
Receptionist
Pailmiter Realty
11.2007 - 03.2009
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Cleaned properties when asked to.
- Answered phones for Reservations, as well as setting them up in properties that were available at time.
Head Bartender
Broadstreet Cafe and Billards
04.1993 - 03.2001
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Answered phones for to go orders and took care of any parties
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Reprogrammed register as needed.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Terry Sanford High School
Fayetteville, NC07.1987
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
Timeline
Receptionist
Pailmiter Realty
11.2007 - 03.2009
Front of the House Manger
Matilida LTD
01.2007 - 05.2024
Head Bartender
Broadstreet Cafe and Billards
04.1993 - 03.2001
High School Diploma -
Terry Sanford High School