Sandra Dabul

Clear Vision FM

02.2007 - 04.2025

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
Onboarded and trained customer representatives to meet performance and service goals.
Defined clear targets and objectives and communicated to other team members.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.