Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Accomplishments
Timeline
BusinessAnalyst
SANDRA DAVIS

SANDRA DAVIS

Boynton Beach,FL

Summary

Well-qualified professional with positive and friendly demeanor. Strong attention to detail, excellent communication and people skills, with a solid history of tackling diverse and/or challenging circumstances and requirements. Motivated to positively impact individuals, teams, and administration with knowledgeable and caring professional support. Never shies away from assignments and always goes beyond requirements to make a long-term difference. Offers excellent multitasking, attention-to-detail, and problem-solving abilities. Willingness to take on added responsibilities to meet team and corporate goals. Dedicated advocate working diligently on behalf of all foster care clients while always striving to meet corporate goals and government agency requirements. Skilled in coordinating all necessary resources to meet routine and complex needs. Effective under pressure and in stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

15
15
years of professional experience

Work History

LICENSING & SUPPORT SPECIALIST

4KIDS
Ft. Lauderdale, FL
08.2017 - Current
  • Act as a liaison between clients and State of Florida governmental offices and legal teams, ensuring timely filing and communication for licensure
  • Maintain detailed legal documentation of all appications/processes/forms for fostering applications
  • Coordinate and respond to all customer/state/agency inquiries to meet licensing requirements
  • Collaborate with cross-functional teams to develop and implement effective processing and support strategies for processing and licensing foster family applicants
  • Manage high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Self-motivated, with a strong sense of personal responsibility.

VICTIM SERVICES ADVOCATE

PALM BEACH COUNTY VICTIM SERVICES
West Palm Beach, FL
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Advised clients on various legal matters, ensuring they understood their rights and options.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
  • Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
  • Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
  • Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
  • Demonstrated strong ethical standards in all aspects of practice, upholding the integrity of the legal profession.
  • Conducted onboarding to acclimate participants to program philosophies and benefits.
  • Conducted pre-screening activities to determine eligibility for supportive services.
  • Provided pro bono services for underprivileged individuals, ensuring equal access to quality legal representation.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Provided administrative support and research for civil litigation and civil proceedings.
  • Provided key administrative assistance to senior management.
  • Maintained litigation docket and calendars for advocates

OFFICE MANAGER

GISONDI CONSTRUCTION
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns
  • Maintained/updated all vendor/customer/governmental/contractual documents
  • Developed and maintained successful relationships with vendors, suppliers, contractors, and governmental agencies
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Reported to senior management on organizational performance and progress toward goals.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty

Education

Bachelor of Arts - Psychology

LYNN UNIVERSITY
BOCA RATON, FL

Skills

  • Analytical Reasoning; Relevant Legal Knowledge
  • Interpersonal Skills; Team Collaboration
  • Building Trust and Maintaining Relationships
  • Creative and Critical Thinking
  • Case Management from A to Z
  • Criminal Background & On-site Investigation of Applicants
  • Organizational Skills; Attention to Detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • 350+ Hours of Licensing & Support Training Certifications required by governmental agencies, including but not limited to: Assessment, Civil Rights, Diversity, Crisis Management, Case and Care Management, Applicant Investigations, Communication and Conflict Management, Breach & Disclosure Avoidance, Human Trafficking, Confidentiality Requirements & Limits, Field & Workplace Safety, Communication and Team Dynamics, HIPPA Compliance, Leadership Innovation, Personal Rights and Ethics, and more.

Accomplishments

See description, skills, and certifications

Timeline

LICENSING & SUPPORT SPECIALIST

4KIDS
08.2017 - Current

Bachelor of Arts - Psychology

LYNN UNIVERSITY

VICTIM SERVICES ADVOCATE

PALM BEACH COUNTY VICTIM SERVICES

OFFICE MANAGER

GISONDI CONSTRUCTION
SANDRA DAVIS