Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Davis

Spring Valley,IL

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Uhaul Moving And Storage. Skilled in cash handling and customer service, adept at managing high-stress situations and improving operational efficiency. Demonstrated ability to maintain professionalism and safety awareness, driving significant improvements in workplace productivity and client loyalty.

Overview

13
13
years of professional experience

Work History

Scale House Attendant

Republic Services
03.2023 - Current
  • Operated weigh scales and issued tickets when necessary.
  • Answered customer calls professionally and routed to appropriate person.
  • Complied with safety regulations to avoid potential injuries and support company goals.

Customer Service Representative

Bill Walsh
01.2018 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Store Manager

Caseys General Stores Inc
10.2016 - 12.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Executive Assistant

Uhaul Moving And Storage
05.2013 - 10.2016
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Facilitated training and onboarding for incoming office staff.

Manager

Uhaul Moving And Storage
04.2011 - 05.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Lasalle - Peru Township High School
La Salle, IL
05.1989

Skills

  • Reliability and punctuality
  • Safety awareness
  • Cash handling proficiency
  • Safety Requirements
  • Customer Service
  • Data Entry

Timeline

Scale House Attendant

Republic Services
03.2023 - Current

Customer Service Representative

Bill Walsh
01.2018 - 11.2022

Assistant Store Manager

Caseys General Stores Inc
10.2016 - 12.2017

Executive Assistant

Uhaul Moving And Storage
05.2013 - 10.2016

Manager

Uhaul Moving And Storage
04.2011 - 05.2013

High School Diploma -

Lasalle - Peru Township High School

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Sandra Davis