Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Dean

Sandra Dean

Elmwood Park,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Cardiac Monitor Technician

Loyola Medicine
10.2022 - Current
  • Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
  • Continuously expanded knowledge of developments in the field through professional development courses and conferences.
  • Ensured proper functioning of monitoring equipment through regular maintenance checks and calibrations.
  • Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
  • Trained and supervised new cardiac monitor technicians on best practices and safety measures.
  • Improved patient care by accurately interpreting and reporting cardiac monitor readings.
  • Exemplified professionalism and discretion while working with sensitive patient information, upholding strict confidentiality standards at all times.
  • Enhanced communication between medical staff by providing timely updates on patient cardiac status.
  • Increased accuracy of diagnoses by meticulously documenting patients'' ECG data for physician review.
  • Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.

Caregiver

The Estate Of Gabriella Cedillo
01.2021 - Current
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.

Insurance Customer Service Representative

Tomlinson Insurance Agency
05.2018 - 01.2021
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Streamlined procedures for data entry, leading to improved accuracy in policy documentation.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Modified, updated and processed existing policies.
  • Posted payments to accounts and maintained records.
  • Collected premiums and issued accurate receipts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed and updated databases to handle customer data.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.

Education

Cardiac Monitor Technician -

Triton College
River Grove, IL
08.2022

Skills

  • Logbook Maintenance
  • Patient Recordkeeping
  • Decision-Making
  • Professional Demeanor
  • Electrocardiogram Interpretation
  • CPR/AED
  • Written Communication
  • Attention to Detail
  • Task Prioritization
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Time Management
  • Computer Skills

Timeline

Cardiac Monitor Technician

Loyola Medicine
10.2022 - Current

Caregiver

The Estate Of Gabriella Cedillo
01.2021 - Current

Insurance Customer Service Representative

Tomlinson Insurance Agency
05.2018 - 01.2021

Cardiac Monitor Technician -

Triton College

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Sandra Dean