Human Resource Assistant
State Attorney’s Office
01.2023 - Current
Hi, I’m
Sandra-Dee Small-Tortora
Cape Coral,FL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dedicated enthusiastic worker with 10 years of experience in office support and finance industries Detail oriented leader and records coordinator with a passion for administration, insurance, banking and providing excellent customer service Vigorous learner who takes pride in offering strong relational skills and ability to quickly learn new software programs and procedures An effective communicator willing to travel and work overtime. Avid learner pursuing a bachelor’s degree in interdisciplinary studies
Work History
State Attorney’s Office
Human Resource Assistant
01.2023 - Current
Job overview
- Assist with recruitment, schedule interviews and record maintenance
- Ensure that all required documents are collected and filed appropriately
- Answer employee questions regarding payroll, policies and procedures
- Distributing checks
- Maintains employee information by entering and updating employment and status-change data
- Provides secretarial support by entering, formatting, and printing information
- Maintains quality service by following organization standards, and notarizing documents.
State Attorney’s Office
Legal Assistant
03.2022 - 12.2022
Job overview
- Comply with all Public Records statutes and policies
- Updates case management system and notes
- Accompany Assistant State Attorney to court
- Prepares Legal Documents
- Provide other services as needed such as transportation, a separate Pre-Trial waiting area and appropriate translator services as needed or requested
- Generate subpoenas and update case management system from returns
- Notarize documents as needed
- Perform all duties as required.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
Division of Hotels and Restaurants
Administrative Assistant
07.2021 - 03.2022
Job overview
- Supervisor the Regulatory Specialist 1 personnel.
- Process all revenue receipts i.e. Temporary Events. Maintain a log of receipts that are processed and sent to Headquarters. Provide temporary receipts booklets for inspectors as needed. Responsible for reconciling completed receipt books before returning them to the Division Headquarters. Researches and resolves discrepancies between the completed book and the reconciliation report.
- Assist District Manager, Deputy District Manager and Supervisors with research, special project or request. Serves as liaison between district staff and other division personnel.
- Assist with the preparation of Administrative Complaints, Closures, and Administrative Determination’s. Responsible for keeping track and sending out unpaid fine letters. Responsible for printing and processing the delinquent license with overdue fine letter (30 day letter). Produces the corresponding Administrative Determination if needed after the 30 days.
- Responsible for monitoring and tracking resort dwellings.
- Responsible for maintenance and repair of office equipment, copier and postage meter. Input monthly copy usage, download updates to postage meter. Assist with the handling of out-going, incoming mail, and certified mail. Provide notary service for official state documents. Responsible for monitoring and purchasing of all office supplies and forms. Tracks district monthly budget usage. Scans invoices and processes payment in Bank of America Works software program.
- Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions
Division of Hotels and Restaurants
Regulatory Specialist
12.2020 - 07.2021
Job overview
- Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure
- Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance
- Effectively communicating with the supervisor in the event of a denial for further action
- Updating all necessary systems, logs, and other applicable data systems consistently and accurately
- Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions
JPMorgan Chase
Associate Banker
10.2019 - 10.2020
Job overview
- Engage clients by welcoming them with a warm friendly smile and pleasant demeanor, using the client's name whenever possible, and thanking them for doing business with Chase
- Assist with opening accounts based on type of account and customer needs
- Expert knowledge in self-service and digital platforms; assist customers in completing banking needs
- Exhibit strong customer service skills; present consumer-bank focused products and services while proactively educating clients on utilizing available access channels
- Support customers with traditional banking needs and complex service transactions, putting the customer’s needs at the center of everything
- Providing proactive customer outreach to gauge success, and offer new tools to help customers meet their consumer banking and investment goals
GK General Insurance
Underwriting Officer and CSR
11.2016 - 10.2018
Job overview
- Performed administrative duties and basic financial functions (premium finance contacts)
- Assisted clients with completing their insurance purchases
- Reset passwords, contact customers for renewal, contact and visit car dealers for new business
- Print certificates and cover notes; Check claims, refund statuses and set valuation
Riviera Insurance Agency
Underwriting Officer
03.2016 - 11.2016
Job overview
- Compiled data and performed routine clerical tasks
- Expert knowledge of underwriting and policy issuing procedures; Reviewed correspondences and records
- Prepared reports to select routine matters for processing
- Assisted clients with completing their insurance purchases
- Recorded claim reports
Crichton Insurance Agency
Claims Clerk and Underwriting 0fficer
05.2015 - 03.2016
Job overview
- Contacted insured or other involved persons to obtain missing information
- Posted or attached information to claim form, used computers to enter access or retrieve data
- Drafted letters or correspondence
- Reviewed insurance policies to determine appropriate coverage; Performed interviews and gathered all statements from insured clients, physicians and attorneys for all claim information and evaluate all facts for policy contracts
- Investigated and prepared reports for all denials of claims and settlements and provided update on all files and recommendation
EXPERIENCED ADMINISTRATIVE ASSISTANT
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Florida International University
Bachelor of Arts
04.2023
Florida Atlantic University
Bachelor of Science from Management
05.2022
DeVry University
Associate of Science from General Business Management
12.2020
Penn Foster Career School
Administrative Assistant Diploma
07.2019
Skills
- Cash Handling
- Research and Problem Solving
- Travel Arrangements
- Excel Spreadsheets
- Team Building
- Dictation of Meeting Minutes
- Records Coordinating
- Excellent Microsoft Office skills
- Implementing Goals
- Reporting
- Types 70 WPM
- Communication
- Organization
- New hire orientation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Legal Assistant
State Attorney’s Office
03.2022 - 12.2022
Administrative Assistant
Division of Hotels and Restaurants
07.2021 - 03.2022
Regulatory Specialist
Division of Hotels and Restaurants
12.2020 - 07.2021
Associate Banker
JPMorgan Chase
10.2019 - 10.2020
Underwriting Officer and CSR
GK General Insurance
11.2016 - 10.2018
Underwriting Officer
Riviera Insurance Agency
03.2016 - 11.2016
Claims Clerk and Underwriting 0fficer
Crichton Insurance Agency
05.2015 - 03.2016
EXPERIENCED ADMINISTRATIVE ASSISTANT
Florida International University
Bachelor of Arts
Florida Atlantic University
Bachelor of Science from Management
DeVry University
Associate of Science from General Business Management
Penn Foster Career School
Administrative Assistant Diploma
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