Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
background-images

Sandra Deeg

Summerville,SC

Summary

Dynamic Store Manager at Starbucks Coffee Company with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in multitasking and problem-solving, I successfully managed inventory and financial processes while fostering a positive team environment. Committed to staff development, I effectively trained new employees to uphold high service standards.

Overview

8
8
years of professional experience

Work History

Store Manager

Starbucks Coffee Company
09.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Supervised inventory processes, monetary transactions, and daily store procedures.
  • Effectively managed concerns to uphold client satisfaction.
  • Utilized proactive communication techniques to manage team efficiently in high-speed setting.
  • Supported onboarding, development and guidance of new employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Shift Supervisor

Starbucks Coffee Company
11.2018 - 09.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Executed store opening and closing procedures efficiently.
  • Sustained accuracy in financial dealings, reducing discrepancies during daily reconciliations.
  • Addressed customer inquiries professionally.

Barista

Starbucks Coffee Company
11.2016 - 11.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cultivated a positive ambiance by addressing shopper needs attentively.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Journalism

Santa Barbara City College
Santa Barbara, CA

Bachelor Of Education - Early Childhood Education

Angelo State University
San Angelo, TX

Skills

  • Multitasking and organization
  • Problem-solving
  • Customer relations
  • Verbal and written communication
  • Fast learner
  • Attention to detail
  • Highly dependable

Additional Information

Area Lead for NEXT Leaders Network

Timeline

Store Manager

Starbucks Coffee Company
09.2019 - Current

Shift Supervisor

Starbucks Coffee Company
11.2018 - 09.2019

Barista

Starbucks Coffee Company
11.2016 - 11.2018

Journalism

Santa Barbara City College

Bachelor Of Education - Early Childhood Education

Angelo State University

Similar Profiles

CREATE PROFILE
Sandra Deeg