Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sandra De La Cruz

Human Resources
Houston,TX

Summary

Results-driven Human Resources Generalist offering 10 + years in achieving positive results. Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

People & Culture Generalist

ISS Facility Services, Inc
10.2022 - 10.2023
  • Managed HR inquiries and employee relations for Banking and Technology clients (HPE, Capgemini, and Barclays) totaling 1,500 employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Create and manage service tickets to meet the service-level agreement
  • Coached and educated management throughout the organization on appropriate guidelines for maintaining a legally compliant workplace.
  • Provided job placement accommodation recommendations for employees on physician-mandated medical restrictions.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Maintain various HR information systems (Success Factors, JD Edwards, and Ultipro).
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Coached managers through employee engagement, documentation, discipline, and performance improvement plans.
  • Conducted confidential investigations of discrimination, harassment, and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Updated key human resource metrics on turnover and terminations using reporting tools on the HRMS database (Insight and Hubble).

Employee Relations Partner

ISS Facility Services, Inc
11.2020 - 09.2022
  • Managed a mixture of 15 -20 calls per day on HR inquiries and employee relations for five different segments (Aviation client, Specialized Services client, Mars client, Pharmaceuticals client, and IKEA client).
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Provide daily support to Placemakers and management on inquiries, questions, and company policy interpretation
  • Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
  • Managed conflict resolutions to encourage professional and positive relationships and peace and order.
  • Implemented employee recognition and rewards systems to promote a positive work environment.
  • Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.

Human Resources Administrator

ISS Facility Services Inc
03.2011 - 10.2020
  • Manage HR needs for 500 - 800 employees in 24 locations across the U.S. (Hewlett Packard client account).
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Plan and implement company-wide events to boost employee morale (ISS Team Board Roll-out; Employee Surveys and Apple Awards).
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees.
  • Demonstrate knowledge and experience with statewide and federal laws for leaves of absence (LOAs), final paycheck laws, and labor relations.
  • Responded and participated in my region's employee relations cases, EEOC claims, and unemployment claims.
  • Process background checks, drug screens, and E-Verify for all new hires.
  • Handled payroll audits and other Human Resources special projects.
  • Oversaw hiring, staffing, and labor law compliance.
  • Created and delivered HR training sessions to staff, managers, and executives.

Education

Bachelor of Business Administration - Management

University of Houston – Downtown
Houston, TX
12.2006

Skills

  • Company Processes and Procedures
  • Disciplinary Action Management
  • Proficient in JD Edwards Oracle
  • Proficient in Success Factors and UltiPro
  • Electronic Filing and Records Retention
  • Data Review/Audits
  • Investigation Skills
  • Knowledge of Federal and State Laws
  • Complaint and Grievance Handling
  • Microsoft Office: Outlook, Word, Excel, PowerPoint, Teams
  • Training, Mentoring and Coaching
  • Bilingual in English and Spanish

Accomplishments

    Process improvements in the company leaves of absence (non-FMLA ). Created the forms for non-FMLA and they are used company-wide.

Certification

Leadership Certificate - University of Houston Downtown

The National Society of Leadership and Success - April 2, 2022 - Present

Timeline

People & Culture Generalist

ISS Facility Services, Inc
10.2022 - 10.2023

Employee Relations Partner

ISS Facility Services, Inc
11.2020 - 09.2022

Human Resources Administrator

ISS Facility Services Inc
03.2011 - 10.2020

Bachelor of Business Administration - Management

University of Houston – Downtown

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Sandra De La CruzHuman Resources