Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Sandra Gelbond

Sacramento,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Looking to focus on my excellent customer skills away from the medical field, explore new fields.

Overview

30
30
years of professional experience

Work History

Medical Receptionist

Dignity Medical Foundation
Sacramento, CA
09.2022 - 08.2023
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with the nurses.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered phones promptly and directed calls appropriately.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Informed patients of financial responsibilities prior to rendering services.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Completed relevant insurance and other claim forms.
  • Scheduled and confirmed patient appointments and consultations.

Unit Secretary Cardiac ICU

Mercy General Hospital
, CA
08.2001 - 09.2022
  • Greeted visitors and patients in a courteous and friendly manner.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Compiled reports on daily activities for review by supervisor.
  • Organized laboratory specimens for pick-up by courier service.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Managed the front desk area ensuring neatness at all times.
  • Distributed incoming mail throughout the hospital in a timely manner.
  • Prepared documents for signature by physicians or other authorized personnel.
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
  • Provided patient information to facilitate timely admissions and discharges.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
  • Entered patient information into hospital databases with attention to detail and accuracy.
  • Supported the orientation of new staff by providing guidance on unit procedures and documentation.
  • Assisted nursing staff with administrative tasks to support patient care.
  • Monitored and ordered office and medical supplies to maintain inventory levels.
  • Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
  • Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
  • Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
  • Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
  • Maintained a clean and organized front desk and reception area.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Assisted medical staff with post operative patient care.
  • Assisted medical staff with STAT medication pick up from inhospital pharmacy, picking up STAT ordered blood products and delivery of ordered lab tests to the lab all in a timely manner.
  • Provided assistance to medical staff in medical emergencies.
  • Demonstrated compassionate concern while maintaining professional manner when interacting with patients family members during stressful situations.
  • Assisted medical staff with setting up cardiac post operative recovery rooms, maintained inventory of stocked items
  • Performed equipment check of all office machines, as well as kitchen equipment.
  • Maintained a clean well organized kitchen area and lunchroom.
  • Passed and retrieved patients food trays.
  • Delivered broken equipment to appropriate department
  • Participated in annual Jahco inspections
  • Participated in all required training modules
  • Maintained the required BLS certification

Customer Service Representative

Precious Gems Jewelers
Folsom, California
04.2000 - 08.2001
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Excelled in exceeding daily credit card application goals.

Customer Service Representative

MCI Telecommunications
Sacramento
04.1993 - 09.1995
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Strengthened customer retention by offering discount options.

Education

High School Diploma -

Luther Burbank High School
Sacramento, CA
06-1976

Skills

  • Insurance Verification
  • Medical Transcription
  • Medical Terminology
  • HIPAA Compliance
  • Office Administration
  • Documentation
  • HIPAA Guidelines
  • Paperwork coordination

Timeline

Medical Receptionist

Dignity Medical Foundation
09.2022 - 08.2023

Unit Secretary Cardiac ICU

Mercy General Hospital
08.2001 - 09.2022

Customer Service Representative

Precious Gems Jewelers
04.2000 - 08.2001

Customer Service Representative

MCI Telecommunications
04.1993 - 09.1995

High School Diploma -

Luther Burbank High School

Similar Profiles

CREATE PROFILE
Sandra Gelbond