Sandra Desrosiers

Patient had MS. I answered an ad On Craig's List. . Full patient care. Bathing,showering,dressing,feeding.

• Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Improved patient well-being by providing compassionate and attentive personal care.
• Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.

• Streamlined office procedures to enhance workflow efficiency and reduce operational bottlenecks.
• Managed scheduling and coordination of appointments for clinical staff and patients, optimizing daily operations.
• Implemented inventory management system for office supplies, ensuring availability and cost-effectiveness.
• Developed training materials for new hires, fostering a knowledgeable and skilled support team.
• Conducted regular audits of office processes, identifying areas for improvement and implementing best practices.
• Led initiatives to upgrade office technology, enhancing productivity through modern tools and systems integration.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Streamlined office procedures to enhance workflow efficiency and reduce operational bottlenecks.
• Managed scheduling and coordination of appointments for clinical staff and patients, optimizing daily operations.
• Conducted regular audits of office processes, identifying areas for improvement and implementing best practices.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

I was going nights and working full time days. My husband became ill and had two preteen daughters at home. I made a choice to put school on hold so a parent would be home.

Plan and supervise all medical services in an office setting.

Following healthcare regulations.

Maintaining employee work schedules, payroll.

Billing , collections.

Maintaining patient records with compliance with state and federal regulations.

Scheduling appointments

Accounts payable, as well as physician personal business.

Overseeing the office runs smoothly with direct patient care.