SANDRA D GEER
Pensacola,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
43
43
years of professional experience
Work History
Receptionist Coordinator
Clear Title Of Northwest Florida LLC
09.2019 - 08.2022
- Managed confidential information with discretion while processing sensitive client information.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Submitted requests for title searches relating to contracts for home purchases.
Real Estate Closing Coordinator
CHB of NW Fl Inc.
10.2009 - 08.2019
- Validate and process contracts for pre-sales and spec houses for custom home builder. Prepare sales price work sheets, order title from closing agent, and provide assistance to our site managers, Real Estate Agents, Lenders, and Buyers, through-out the building process. Prepare Builder Closing package, review, and balance, (Respa GFE, settlement statement). Follow guidelines for TRID ICW the contract closings. Assist accounting with funding and closing of the contracts. Maintain Sales and Closing Reports for the the sales team, and assisted Field Superintendents with scheduling of their walk throughs with the Buyer prior to closing and preparing walk through packets for the Superintendents to cover with the Buyer.
Closer/ Funder
Bank of America
05.2009 - 10.2009
- Closer/ Funder - see Countrywide for
Data Quality Analyst, Correspondent Lending
JP Morgan Chase
12.2007 - 11.2008
- Review closed and funded documents. Provide feedback to funders for training purposes. After documentation reviewed and approved, released wire for the purchase of the loan to the Secondary Market. Research / Pricing Specialist, Correspondent Lending. Research escrow and pricing discrepancies, making corrections to the Purchase Advice, refunding the Correspondent, updating account with all necessary corrections.
Funder
Countrywide Home Loans
01.2002 - 01.2007
- Registration of loans, prepped loan for closing by reviewing all title work, verifies all loan types, rates etc prior to drawing docs, approved Hud before drawing closing packages through Dynamic Dox, communicated on a daily basis with closing agents, title companies, brokers, and AE’s. Funded loans after reviewing critical docs, ordered wires electronically, completed Quality checklists to ensure loan accuracy prior to funding the loan. Also have experience in closing, funding and shipping of BOND loans, monitored the deficiency tracking system to clear defi’s on funded loans ensuring salability in the Secondary Market.
Clerk Typist
Northeast Florida State Hospital
01.2001 - 01.2002
- Duties included sorting and filing mail for all hospital personnel and patients respectively. Maintained hospital telephone directory database, operated and maintained mail processor, faxing, copying, data entry and assisted various hospital staff with quality improvement projects.
Customer Service Specialist, HPA Clerk, Service Assistant Relief Manager
AT & T/Southern Bell
01.1980 - 01.2001
- (1)Provided long distance service that required special handling overseas, mobile, and marine. (2)Clerical responsibilities included force scheduling, vacation scheduling, assisted employees with ATS Resumes, benefit coordinator, reward and recognitions programs, bond drives, personnel records, EEO/AA, code of conduct, bulletin boards, reports for management, processed voucher and payroll data, and labor and grievance related procedures. (3) Service Assistant handling all escalated calls operators would transfer for resolution. (4)Relieved in a management capacity overseeing an office force of 350 + operators-duties included managing required line of available employees need on a daily basis necessary to meet volume calls, keeping deviations to a minimum, checking employees in and out of operating room every 15 minutes.
Education
High School Diploma -
Tate High School
Cantonment, FL05-1977
Skills
- File organization
- Scheduling appointments
- Reception area maintenance
- Document management
FUNCTIONAL SUMMARY
Self-motivated and dedicated individual with 7+ years in mortgage related customer service, loan registration, loan processing, loan shipping, closing scheduling, loan funding of VA, FHA, Bond Conventional, Prime Loans, USDA, and Construction to Perm loans. Ability to multi-task under intense situations, while maintaining a high level of excellence communicating with BP’s, AE’s and settlement agents. Utilizing all resources available to ensure all loan documentation meets disclosure and investor requirements.
Timeline
Receptionist Coordinator
Clear Title Of Northwest Florida LLC
09.2019 - 08.2022
Real Estate Closing Coordinator
CHB of NW Fl Inc.
10.2009 - 08.2019
Closer/ Funder
Bank of America
05.2009 - 10.2009
Data Quality Analyst, Correspondent Lending
JP Morgan Chase
12.2007 - 11.2008
Funder
Countrywide Home Loans
01.2002 - 01.2007
Clerk Typist
Northeast Florida State Hospital
01.2001 - 01.2002
Customer Service Specialist, HPA Clerk, Service Assistant Relief Manager
AT & T/Southern Bell
01.1980 - 01.2001
High School Diploma -
Tate High School
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