Sandra Diaz
Summary
Dedicated Bilingual customer service professional with twenty years of experience in healthcare settings. Solid team player with proven skills in establishing rapport with patients, providers and community organizations. Excels in developing relationships, cultivating partnerships and maximizing customer satisfaction. Proven track record of maintaining efficient office operations, healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Bleuler Psychotherapy Center
05.2023 - Current
- Confirmed appointments, communicated with patients, and updated electronic records. Answered multi-line phone system and transferred callers to appropriate department or staff member. Assisted patients, psychiatrist and clinicians with setting appointments and other requests.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process. Completed data entry and filing to keep records updated for easy retrieval. Maintained patient satisfaction with forward-thinking strategies focused on addressing their scheduling needs and resolving concerns.
- Scheduled, coordinated and confirmed appointments and meetings. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved operational issues quickly and notified supervisor immediately when problems escalated. Maintained confidentiality of sensitive data to protect patient and business information.
- Completed all tasks in compliance with company policies and procedures. Collected and distributed messages to team members and managers to support open communication and high customer service. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist
Queens County Neuropsychiatric Institute
05.2005 - 05.2023
- Assisted psychiatric patients with scheduling. Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Maximized patient satisfaction by helping individuals. Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Responded to inquiries from callers seeking information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Routed business correspondence, documents, and messages to correct departments and staff members.
- Created and updated records and files to maintain document compliance. Liaised between patients and mental health providers and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis. Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Arts - Associates Degree in Occupational Studies
Plaza College
Forest Hills, NY12.2004
Skills
- High-quality customer service
- Conflict Resolution
- Office Equipment Proficiency
- Recordkeeping Strengths
- Product and Service Solutions
- Microsoft Office Suite
- Client Relations
- Administrative Support
- Professional Telephone Demeanor
- Excellent Communication Skills (Bilingual)
Timeline
Front Desk Receptionist
Bleuler Psychotherapy Center
05.2023 - Current
Receptionist
Queens County Neuropsychiatric Institute
05.2005 - 05.2023
Associate of Arts - Associates Degree in Occupational Studies
Plaza College
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