Sandra Diaz
Livermore,CA
Summary
Dynamic professional with a proven track record at Camp Bow Wow and Bobs Giant Burgers, excelling in customer service and kitchen operations management. Mastered stress management and safety protocols, significantly enhancing client satisfaction and operational efficiency. Skilled in staff motivation and adept at fostering strong relationships, driving quality service, and maintaining high cleanliness standards.
Overview
5
5
years of professional experience
Work History
Dog Daycare Attendant
Camp Bow Wow
Livermore, CA
07.2023 - Current
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Participated in team meetings to discuss strategies for providing quality services to clients.
- Provided routine care for dogs such as watering, bathing, brushing, and playing with them.
- Implemented enrichment activities to stimulate mental engagement.
- Developed strong relationships with clients through excellent customer service skills.
General Manager
Bobs Giant Burgers
Pleasanton, CA
10.2022 - Current
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities and goals.
- Maintained records of food inventory, supplies, and equipment.
- Created menus that incorporated seasonal ingredients while adhering to budgetary constraints.
Cashier
Bobs Giant Burgers
Pleasanton, CA
10.2019 - 10.2022
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, restaurant procedures, and customer service.
- Utilized point-of-sale systems for taking orders from customers.
- Prepared beverages such as milkshakes and soda.
- Performed a variety of duties related to food service.
- Relayed orders to the bar and kitchen by quickly and accurately recording guest selections, and keying them into the register.
- Resolved guest complaints to maintain complete customer satisfaction.
- Efficiently delivered food orders from the kitchen to tables, ensuring timely service.
Education
Associate of Science - Early Childhood Education
Las Positas College
Livermore, CASkills
- Stress management techniques
- Safety protocol adherence
- Adaptable and flexible
- Cleanliness and sanitation
- Scheduling and rostering
- Hiring and firing
- Customer service
- Facility maintenance
- Staff motivation
- Production records
- Kitchen operations management
Course Completion at Las Positas
- Five completed semesters
- Major focused courses completed are as follows: ECE 10 (Introduction to Education), ECE 56 (Child Growth and Development), ECE 62 (Child, Family, and Community), ECE 62 (Teaching in a Diverse Society)
Classroom Experience
- Through the ECE 10 course, I completed 50 hours of teaching assistance in a Transitional Kindergarten classroom at Jackson Avenue Elementary School
- That time cemented my passion for working with developing children through teaching them carefully curated curriculums, and connecting with them so they feel safe and seen in the classroom
Timeline
Dog Daycare Attendant
Camp Bow Wow
07.2023 - Current
General Manager
Bobs Giant Burgers
10.2022 - Current
Cashier
Bobs Giant Burgers
10.2019 - 10.2022
Associate of Science - Early Childhood Education
Las Positas College
Similar Profiles
Madisen OliverMadisen Oliver
General Manager at Camp Bow WowGeneral Manager at Camp Bow Wow
Destiny FloresDestiny Flores
Camp Counselor at Camp Bow WowCamp Counselor at Camp Bow Wow
Alexandra SmithAlexandra Smith
Marketing Coordinator /Social Media Manager at Camp Bow WowMarketing Coordinator /Social Media Manager at Camp Bow Wow