Sandra Diaz-Cruz
Westland,PA
Summary
32 Years Office Experience Scheduling Appointments, Staff Training, Supply Ordering, Answering Telephones, Filing, Faxing, Copying, Ordering Supplies, Distributing Incoming Mail, Handling Customer Service Issues, Team Player, Excellent Organizational Skills, Multi-Unit Experience, Project Planning, Data Entry, Bilingual English – Spanish, Registering Patients, and Discharging. Professional Patient Registration Specialist with proven experience in healthcare administration and patient coordination. Skilled in managing patient information, ensuring data accuracy, and providing excellent customer service. Strong team collaborator with focus on achieving outcomes. Reliable and adaptable to changing needs, with expertise in using healthcare software and maintaining confidentiality.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Registration Coordinator
Digestive Health
09.2024 - Current
- Answered telephone calls to offer office information, schedule appointments and procedures, answer questions, and direct calls to staff.
- Entered orders for patients to have their procedures, sent request for cardiology clearances and also sent blood thinner letters to providers via fax for patients to be ready for their scheduled procedures.
- Make outgoing calls to patients who completed their assessments to schedule their procedures.
- Respond to any online assessments that were completed by patient to finalize their forms and discuss appointment dates and times. Respond to any messages in the message queue to help patients with any issues or questions so their appointments or procedures can be scheduled in a timely matter and their questions can be answered.
- Schedule office follow ups for patients having procedures.
- Provided help with maintaining paperwork up to date and printed for staff. Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians. Fostered strong relationships with patients, ensuring a positive experience throughout their care journey. Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process. Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Assisted with medical coding and billing tasks.
Senior Front Office Assistant/Registrar's Assistant
Penn State St. Joseph Hospital
08.2015 - 02.2023
- Answer phones, schedule appointments, check in and out patients, verify insurances, fax orders to central scheduling, collect copays, provider receipts, maintain cash box, fax, file, prep charts daily, obtain current information in system for patients. Discharge patients, schedule MRI, CT Scans, Xrays, Vascular Studies, and Interpret when needed and work as a team lead at different locations, and train new employees.
- Provided backup support for other administrative roles as needed during peak times or employee absences to maintain smooth operation of the office.
- Retrieved medical data for physicians and patients.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
FOA Senior/Customer Service Representative/Authorization & Referral Coordinator/Out-Patient Registrar
Arnold Palmer Children's Hospital-Orlando Health
01.2009 - 01.2015
- Answer phones, schedule appointments, check in and out patients, verify insurances, request authorizations and referrals for all visits to multiple practices, collect copays, provide receipts, maintain cash box, fax, file, prep charts daily, obtain records, order supplies, and maintain billing up to date. Senior F.O.A for Spina-Bifida clinic as well as Rheumatology clinic, Genetics Clinic, Infectious Diseases Clinic, and Palliative Care Clinic. Responsible to run all these clinics on my own including verifying insurances at all times for each and every patient and obtaining authorization for their visits.
- Customer Service Representative-Operate telephones on a daily basis to include scheduling appointments, paging on call doctors, and obtaining any authorizations and referrals for scheduled appointments, contacting parents if any insurance issues arise, maintaining a good positive environment with clients and employees in the work place to provide excellent customer service at all times,
- Referral and Authorizations Coordinator to include calling primary care physicians to obtain up to date referral and authorizations for appointments scheduled. Verifying insurances to make sure patient has insurance prior to appointment. Documenting in patients file if patients were not active or had a change in insurance or provider or if referral was needed for their scheduled appointment, contacting patients if any issues with referral or insurances.
Unit Secretary/Patient Registration
South Lake Hospital
01.2008 - 01.2009
- Answer phones, prep charts, enter orders for physicians, obtain records for physicians, check charts on a daily basis for orders entered by physicians on the unit, enter all orders into system including testing and labs, order supplies, and maintain great customer service to all staff and patients. Register all out-patients coming in for labs or test such as MRI's, CT Scans, Pet Scans, Etc. Make sure all demographics and insurance information is correct. Maintain updated information for all patients.
Unit Secretary/Medical Secretary
St. Joseph Medical Center
01.2006 - 01.2008
- Answer phones, check-in and out patients, verify insurances, collect co-payments, provide receipts, and safeguard cash box, fax, file, schedule appointments including CT, MRI, Pet Scans, and ultrasounds, schedule conferences, prep charts weekly, obtain records, order supplies, enter data into excel, and billing.
- Unit Secretary-Stationed at 3 Different Departments
- Short Procedure Unit-Answer phones, enter physicians orders, prepare charts, fax orders to labs, print labels for specimens, bring patients back into unit from waiting area, write patients name on patient board list assigning them to a designated room number with assigned doctors name so that the nurse could prep patient for the operating room, and also translating for physicians when requested by physician or nurse.
- Post Acute Unit-PACU
- Answer phones, wait for patients to come out of surgery so that I could write down their vitals, blood pressure, and how many CC of liquids the patient has into his or her chart, also do all charges for the patients at the end of the day before leaving my shift.
- In Surgical Unit- ISU
- Answer phones, prep charts, fax physicians orders to the lab maintain desk, help when needed, pick up any medications that were sent via tube for the nurses, document in chart when completed and translate for physicians when requested.
Secretary
Neighborhood Housing Services Of Reading, Inc.
01.2005 - 01.2006
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, operate telephone switchboard to answer, screen and forward calls. Providing information, taking messages and scheduling appointments, prepare mortgage loan accounts for submission to banks. Maintain data entry information of clients, file and maintain records.
Secretary
All About Children Pediatric Partners
01.2004 - 01.2005
- Schedule appointments, maintain and update appointment calendars, receive payments and record receipts for services, interview patients to complete documents, case histories, and forms such as intake and insurance forms, maintain medical records and correspondence files, operate office equipment, operate software applications to prepare invoices, letters, case histories, and medical records, serve as a liaison between physicians, staff and patience.
Secretary
Reading Hospital and Medical Center
01.2002 - 01.2004
- Perform general office duties such as typing, operating office machines and sorting mail, interrupt busy lines if an emergency warrants, respond to code blue and all emergency calls, interview patients, review intake and insurance forms, and give directions to patients and visitors when visiting the hospital.
Medical Secretary/Assistant Manager
Dr. Max B Francois Family Practice
01.1994 - 01.1999
- Open Clinic, Order Supplies, Interpret, Check-In & Out patients, fax any documents requested by provider, Maintain cash box, Take blood pressures and weigh patients. Send out all urine and blood cultures, clean up at the end of the shift and
- Close office making sure everything was locked and accounted for before leaving.
Education
High School -
Reading Senior High School
Reading, PA01.1993
Skills
- Proficient in Word
- Meditech proficiency
- Email management
- Windows operating system proficiency
- Advanced Excel proficiency
- Proficient in Power Chart
- Experienced with Internet Explorer
- Sunrise
- Knowledge of Sovera
- Epic
- Experience with Cquence
- Experience with Cerner systems
- Rapid quality improvement
- Lion
- Experience with Navinet
- Affinity
Accomplishments
I have accomplished taking a class to study and help those with Mental Health.
Certification
BLS Certification
Languages
Spanish
Full Professional
Timeline
Patient Registration Coordinator
Digestive Health
09.2024 - Current
Senior Front Office Assistant/Registrar's Assistant
Penn State St. Joseph Hospital
08.2015 - 02.2023
FOA Senior/Customer Service Representative/Authorization & Referral Coordinator/Out-Patient Registrar
Arnold Palmer Children's Hospital-Orlando Health
01.2009 - 01.2015
Unit Secretary/Patient Registration
South Lake Hospital
01.2008 - 01.2009
Unit Secretary/Medical Secretary
St. Joseph Medical Center
01.2006 - 01.2008
Secretary
Neighborhood Housing Services Of Reading, Inc.
01.2005 - 01.2006
Secretary
All About Children Pediatric Partners
01.2004 - 01.2005
Secretary
Reading Hospital and Medical Center
01.2002 - 01.2004
Medical Secretary/Assistant Manager
Dr. Max B Francois Family Practice
01.1994 - 01.1999
High School -
Reading Senior High School
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