SANDRA DIOLI KUMM
MIAMI,Florida
Summary
Passionate and dedicated professional with over 30 years experience in the Social Service field. Actively working to enhance the quality of life and protecting vulnerable senior citizens in our community.
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Is recognized in the Community; served on several Community Based Organizations, Boards and Committees.
Overview
37
37
years of professional experience
Work History
Program Administrator/Volunteer Coordinator
North Miami Foundation For Senior Citizens' Services
09.1992 - Current
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
- Enhanced program visibility through the development of marketing materials, leading to increased participant engagement and enrollment.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Facilitated smooth communication between staff and funding sources promoting collaboration and information sharing.·
- Considerable knowledge of professional principles, techniques and practices of social work.
- Considerable knowledge of various federal, state and local resources available within the community.
- Considerable knowledge of supervisory principles and practices, and the ability to supervise in a manner conducive to full performance and high morale.
- Ability to express ides clearly and concisely, orally and in writing.
- Ability to supervise accurate maintenance of agency records for program accountability and governmental regulations.
- Ability to utilize computer programs (e.g. Excel/Access).
- Implemented evaluation tools to measure program effectiveness consistently over time while using assessment findings to make improvements where needed.
- Recruited volunteers to support various aspects of the program''s operation while providing them with guidance and mentorship throughout their service tenure.
- Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
- Continuously monitored progress toward stated goals while adjusting strategies accordingly based on changing circumstances or needs identified during implementation phases.
- Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
- Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Monitored program performance to identify areas for improvement.
- Established program policies and procedures to comply with regulatory requirements.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Spearheaded partnerships with local schools and colleges to create internship opportunities for students seeking hands-on experience in non-profit work settings.
- Participated in community outreach events to promote the agency's mission, enroll clients, volunteer opportunities and enlist new volunteers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to executive management.
Executive Director
Elderly Interest Fund
01.1990 - 05.1992
Recreation Superintendent
City Of Boca Raton
02.1987 - 05.1990
Education
Child And Adolesent Psychology
Boston College
Chestnut Hill, MAMBA -
University of Miami
Miami, FLBachelor of Science - Physical Education, Recreation And Elementary Educ
Springfield College
Springfield, MA1977
Skills
- Resource Coordination
- Budget Administration
- Logistics Oversight
- Problem Solving
- Communication: Writing and Speaking
- Active Listening
- Negotiation
- Motivating
- Time management
- Critical Thinking
- Cultural competence
Accomplishments
Certified with the State of Florida, Department of Elder Affairs -
Comprehensive 701B
Timeline
Program Administrator/Volunteer Coordinator
North Miami Foundation For Senior Citizens' Services
09.1992 - Current
Executive Director
Elderly Interest Fund
01.1990 - 05.1992
Recreation Superintendent
City Of Boca Raton
02.1987 - 05.1990
Child And Adolesent Psychology
Boston College
MBA -
University of Miami
Bachelor of Science - Physical Education, Recreation And Elementary Educ
Springfield College
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