Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra DiPietro, LICSW

Springfield ,MA

Summary

Seasoned licensed clinical social worker with extensive background in non crisis and crisis assessment, diagnosing, interviewing and referring members to the appropriate level of care, support and community resources. I have extensive clinical history, practice, knowledge in collaborating with medical and mental health providers to ensure members receive the optimal level of care. I have extensive history in advocating and working with various medical insurances, medicaid and medicare plans to offer and assist members needing different types of mental health and medical treatment. Systematic and detail-oriented clinician in providing accurate clinician documentation in management of assessing, treatment and connecting members with the appropriate care. Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting assessments, interviewing members and monitoring members progress. Successful with working with other peers and professionals in a collaborative approach.

Overview

22
22
years of professional experience

Work History

EAP Clinical Counselor

AETNA/CVS
01.2019 - Current
  • Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
  • Conducted crisis interventions for clients experiencing suicidal thoughts or self-harm behaviors, ensuring safety and appropriate referrals.
  • Utilized motivational interviewing techniques to encourage clients'' active participation in their treatment process.
  • Trained new clinical counselors on agency policies, procedures, documentation requirements, resulting in smoother onboarding experiences.
  • Continually updated professional knowledge through participation in continuing education workshops and conferences, enhancing the quality of care provided to clients.
  • Increased patient satisfaction by providing empathetic, supportive, and non-judgmental support.
  • Linked clients to other programs and community agencies to enhance treatment processes.
  • Documented all interactions, assessments and plans for supporting the member and maintained required paperwork.
  • Served as an advocate for members in seeking additional resources such as housing, employment, and educational opportunities to support their wellbeing.
  • Assisted with connecting members to there behavioral health and medical plans to provide continuity of care and treatment.
  • Referred members to other specialists, institutions or support services as necessary.
  • Helped members obtain outside specialist services by coordinating referrals and advising on options.
  • Worked in a team, with peers and other professionals to assist in providing the member optimal level of care.

Bereavement Manager

Vitas Hospice
11.2018 - 01.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.

Clinician

HARTFORD HOSPITAL
09.2002 - 11.2018
  • Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
  • Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
  • Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
  • Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
  • Provided patients with detailed information about symptoms, causes and treatment expectations.
  • Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
  • Established appropriate course of treatment and implemented interventions.
  • Collaborated with primary healthcare providers to ensure seamless integration of mental health services into overall patient care plans.
  • Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
  • Contacted and advocated for members level of treatment with there BH and medical plans.

Education

Master of Science - Clinical Social Work

University of Connecticut School of Social Work
Farmington, CT
05.2001

Bachelor of Arts - Psychology

Westfield State College
Westfield, MA
06.1998

Skills

  • Anxiety Reduction
  • Depression Treatment
  • Multicultural Competence
  • Child and Adolescent Counseling
  • Case Management
  • Consultations
  • Integrated healthcare models
  • Psychological Assessment
  • Referral Coordination
  • Suicide Prevention
  • Mental Health Assessment
  • Empathy Development
  • Grief counseling
  • Domestic Violence Support
  • Post-Traumatic Stress Treatment
  • Self-Harm Intervention
  • Collaborative efforts with BH and medical plans

Timeline

EAP Clinical Counselor

AETNA/CVS
01.2019 - Current

Bereavement Manager

Vitas Hospice
11.2018 - 01.2019

Clinician

HARTFORD HOSPITAL
09.2002 - 11.2018

Master of Science - Clinical Social Work

University of Connecticut School of Social Work

Bachelor of Arts - Psychology

Westfield State College
Sandra DiPietro, LICSW