Sandra Dominguez
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
RECEPTIONISTS-REMOTE
Receptionhq
12.2022 - 12.2023
- Professionally handling incoming calls for our clients and their callers
- Providing exceptional customer service
- Promptly and efficiently taking and relaying messages to clients
- Offering a warm phone presence, generally smiling, being friendly, helpful and positive.
CUSTOMER SERVICE REPRESENTATIVE
Maximus Federal Services
08.2021 - 08.2022
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
- Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Track and document all inquiries using the applicable systems.
RECRUITER
Staffing Specialists
07.2020 - 07.2021
- Interviewed applicants to gain knowledge of background and experience for appropriate job placement
- Performed administrative duties by completing reference and background checks, customer service to applicants and clients to meet needs
- Conducted E-Verify forms by completing and verifying 1-9 Forms for employment
- Sourced, recruited and assisted in selecting applicants to fill positions for assigned business units
- Utilized MS Excel to create reports, analyze trends, and identify outliers with areas such as openings, staffing needs, and create charts
- Attract applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites
- Hire employees as well as terminate employees that have failed to comply with company guidelines
- Responsible for weekly reporting, upkeep of job postings on the website and ensuring that Job Database was up to date with accurate hire information and maintained an accurate candidate tracking system.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Phoenix, AZSkills
- Administrative Support
- Data Entry
- Multi-Line Telephone Skills
- Multitasking and Prioritization
- Quickbooks
Timeline
RECEPTIONISTS-REMOTE
Receptionhq
12.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
Maximus Federal Services
08.2021 - 08.2022
RECRUITER
Staffing Specialists
07.2020 - 07.2021
GED -
Maricopa Community Colleges - Rio Salado Community College
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