Sandra Dominguez

Provide exceptional Guest Service to every guest I come in contact with. Holding team to a high standard in all areas of operations. Always be a good steward of labor, and food costs, Speed of service, and ensure our team is attentive to all guest.

Lead a team and connect with other leaders (Front and Back of house) to ensure areas of operations are running smoothly for the entire guest experience.

Lead shifts and ensure Cash is at appropriate balance.

Guest recovery: I contacted guest who needed a replacement, and earn their next visit.

Create community events to engage with guests, and make connections with guest , in return we have higher profits as they continue choosing Chick-Fil-A.

Respond to a Team of my direct reports , and have meetings to ensure we create goals and filter information to Shift leaders and team members.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Achieved high levels of performance on our OA visits , 102 in Eco-sure food safety visits.
• Worked with District Manager to meet P&L goals for profit

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Ensure The team maintains a high productivity level, maximum 30 Minutes per pallet.
• Place orders for Meat, Bread, and Produce, and correct inventory counts on mdt- for correct grocery orders

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Scheduling
• Inventory
• On-Boarding and off boarding
• Training and development