Sandra Dominguez Weiss
San Antonio ,TX
Summary
Adept at enhancing operational efficiency and product quality, I leveraged analytical thinking and problem-solving skills at Brinker International Inc. to significantly improve customer satisfaction. My background spans quality assurance, customer service, and healthcare support, showcasing a commitment to excellence and a detail-oriented approach. Achieved notable success in streamlining processes and fostering strong relationships, driving positive outcomes across diverse roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Brinker International Inc.
09.2022 - Current
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Reported problems and concerns to management.
- Developed and implemented procedures to meet product quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Line Cook
Brinker International Inc.
09.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Sales Associate
UNIS B.V.
09.2019 - 10.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Developed strong relationships with suppliers, securing preferential pricing and delivery terms for the store.
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Strengthened brand loyalty among customers by keeping them informed about new products and promotional offers.
- Negotiated favorable contracts with suppliers, reducing costs and improving profit margins for the company.
- Established credit terms with customers that enabled prompt payment collection while mitigating financial risk exposure.
- Increased export efficiency by streamlining order processing and shipment tracking systems.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
CNA/Medication Aide
Parker Senior Living by MorningStar
04.2017 - 06.2019
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Kept accurate records of patients' care, condition, and progress.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Maintained clean, safe, and well-organized patient environment.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
- Developed strong time management skills through effective prioritization of tasks, allowing for increased efficiency in the workplace.
- Monitored patient reactions after administering medications and IV therapies.
Education
Bachelor of Science - Nursing
St. Anna Krankenhaus
Germany Bavaria 09-2012
Associate of Applied Science - Early Childhood Care And Education
Kinderpflege Schule
Germany Bavaria05-2008
GED -
Vilseck High School
Germany U.S. Base06-2006
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Customer service
Certification
- Child Development Associate (CDA) Certificate
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Training Manager Certificate – Association for Talent Development (ATD).
- Kinaesthetic Certificate
Languages
German
Native or Bilingual
Dutch
Professional Working
Timeline
Quality Assurance Specialist
Brinker International Inc.
09.2022 - Current
Line Cook
Brinker International Inc.
09.2022 - Current
Sales Associate
UNIS B.V.
09.2019 - 10.2023
CNA/Medication Aide
Parker Senior Living by MorningStar
04.2017 - 06.2019
Bachelor of Science - Nursing
St. Anna Krankenhaus
Associate of Applied Science - Early Childhood Care And Education
Kinderpflege Schule
GED -
Vilseck High School
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