SANDRA DONALSON
Palm Bay,FL
Summary
Dedicated and meticulous Surgery Scheduler and Authorization Coordinator with excellent customer service skills and over twenty years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. Skilled at scheduling more than fifty procedures each week for a very busy practice with four surgeons. Experienced in verifying coverage, pre-authorizations, electronic recordkeeping and insurance documentation.
Diligent Surgery Scheduler and Authorization Coordinator with solid background in managing front desk operations and guest interactions. Adept at ensuring seamless check-ins and providing excellent customer service. Demonstrated skills in multitasking and problem-solving to enhance patient satisfaction.
Overview
26
26
years of professional experience
Work History
Front Desk Clerk
Omni Healthcare
04.2024 - Current
- Greets patients at front desk and engage in pleasant conversations while managing check-in process.
- Monitor front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Process payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintain an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Contribute to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Streamlines check-in and checkout processes to improve efficiency and reduce wait times.
- Schedule appointments and maintains organized calendar for office.
- Process cash and credit card payment transactions at front desk.
- Route incoming mail and messages to relevant personnel without delay.
- Confirm appointments and update patient records.
Surgery Scheduler Lead/Authorizations Coordinator
Health First/The Back Center
02.2006 - 11.2023
- Scheduled Outpatient /Inpatient Procedures and Surgeries.
- Worked with operating facilities to schedule procedures on behalf of four orthopedic surgeons.
- CPT Coding
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures and surgeries.
- Scheduled and confirmed patients appointments and consultations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Located scheduling barriers and implemented appropriate solutions.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Organized patient medical records and worked with insurance company representatives to obtain authorization.
- Routed case confirmations and made schedule updates each day.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately..
- Verified insurance coverage and obtained pre-authorizations.
Medical Records Lead
MIMA
01.1999 - 02.2006
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Transmitted medical records and other correspondence by mail, e-mail, or fax
- Maintained complete confidentiality in accordance with organization and legal requirements
- Observed confidentiality and safeguarded all patient-related information
- Scanned incoming documentation
- Pulled patient charts for upcoming appointments
- Consolidated diverse medical records
- Organized patient charts, gathering medical histories, lab results and consents
- Purged outdated files
- Processed and invoiced records requests from patients, providers and third parties
- Managed release of information requests and identified requestors as patient, relation or provider
- Retrieved medical charts for healthcare staff for filing in medical records
- Supported administration staff with records requests to support patient care
- Tracked and processed release of information requests
- Scanned and validated medical records for upload
- Verified, updated and entered patient information into system
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations
- Assisted with properly processing records requests
- Worked with speed, efficiency and accuracy to process documentation and complete projects
- Utilized copying equipment for medical record duplication, answered phones and filed documents
- Completed patient paperwork and maintained accurate records
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts
- Worked with management to ensure paperwork was received and processed correctly
- Recorded and filed patient data and medical records
- Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews
- Reached out to medical providers to check on requests and address issues
- Sent records requests and stayed in close communication with case managers regarding open issues
- Pulled patient files and forwarded to appropriate offices for processing
- Kept department clean, organized and professional
Education
Associate of Arts - Business Administration and Management
Brevard Community College
Palm Bay, FL05.1997
Comprehensive Secretarial/Word Processing -
BUSINESS TRAINING INSTITUTE
Melbourne, FL08.1990
Skills
- Detail-Oriented
- Organization and Time Management
- Critical Thinking
- Customer Service
- Verbal and Written Communication
- Data Entry Software
- Administrative Support
- Appointment Scheduling
- Time Management
- Office Workflow Support
- Patient Eligibility Requirements
- Database Administration
- EMR Software
- Office Management
Timeline
Front Desk Clerk
Omni Healthcare
04.2024 - Current
Surgery Scheduler Lead/Authorizations Coordinator
Health First/The Back Center
02.2006 - 11.2023
Medical Records Lead
MIMA
01.1999 - 02.2006
Comprehensive Secretarial/Word Processing -
BUSINESS TRAINING INSTITUTE
Associate of Arts - Business Administration and Management
Brevard Community College
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