Sandra Donathan
Louisville,KY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
General Manager
Candlewood Suites Hotel
12.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assistant Manager
Candlewood Suites Hotel
12.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Front Desk Receptionist
Ramada
02.2019 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
Restaurant Manager
Bargains On Broadway
02.2015 - 02.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Bar Owner
Fully Loaded Bar N Grill
03.2009 - 01.2015
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Planned and executed strategies to increase customer loyalty and retention.
- Supervised daily activities of restaurant and [Number] employees.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Montgomery County High School
Mount Sterling, KY05.1995
Skills
- Schedule Management
- Loss Prevention
- Supply Chain Management
- Operations Oversight
- Financial Administration
- Branding
- Workflow Planning
- Expense Control
- Vendor Sourcing
- Business Administration
- Staff Supervision
- Quality Management
- Program Administration
- P&L Management
- Contract Negotiations
- Customer Relationship Management
- Employee Scheduling
- Risk Management
- Training and Coaching
- Client Relations
- Budget Administration
- Labor Cost Controls
- Performance Evaluations
- Leadership and Team Building
- Team Oversight
- Total Quality Management
- Staff Development
- Exceptional Interpersonal Communication
- Inventory Control
- Customer Relations
- Motivation
- Training and Development
- Staff Management
- Team Training and Development
- Recruitment
- Performance Improvements
- Team Player
- Time Management
- Staff Training
- Vendor Relationships
- Staff Motivation
- Purchasing
- Administrative Skills
- Consistently Meet Goals
- Staff Training/Development
- Employee Development
- Operations Management
Timeline
General Manager
Candlewood Suites Hotel
12.2019 - Current
Assistant Manager
Candlewood Suites Hotel
12.2019 - Current
Front Desk Receptionist
Ramada
02.2019 - 10.2022
Restaurant Manager
Bargains On Broadway
02.2015 - 02.2019
Restaurant Bar Owner
Fully Loaded Bar N Grill
03.2009 - 01.2015
High School Diploma -
Montgomery County High School
Similar Profiles
Christopher PearsonChristopher Pearson
Front Office Manager at Candlewood Suites Hotel/Sonesta Simply SuitesFront Office Manager at Candlewood Suites Hotel/Sonesta Simply Suites
Patricia WaltersPatricia Walters
Front Desk Receptionist at Candlewood Suites HotelFront Desk Receptionist at Candlewood Suites Hotel
BRANDON ROGERSBRANDON ROGERS
Maintenance Manager at Candlewood Suites HotelMaintenance Manager at Candlewood Suites Hotel
Danica HoffDanica Hoff
Front Desk Agent at Candlewood Suites HotelFront Desk Agent at Candlewood Suites Hotel
Christina MillerChristina Miller
Medical Transportation Driver at H.I.SMedical Transportation Driver at H.I.S