Sandra Duran
Hesperia,CA
Overview
15
15
years of professional experience
Work History
Case Manager
Lighthouse Social Service Centers
07.2017 - Current
- Case Manager for Family Stabilization Program
- Assisted families who are currently living in homelessness or are at imminent risk of homelessness, end their housing crisis and stabilize in permanent housing
- Housing navigation
- Helped identify housing within clients housing budget
- Advocated for clients and their housing needs
- Conducted inspection on housing units that clients were approved for to ensure units were viable
- Offered bridge housing for clients, meaning, we offered motel rooms paid for by the programs funding in order to assist clients while they get back on their feet
- Referred client’s to in house mental health team
- Worked collaboratively with DBH (Department of Behavioral Health) staff in the delivery of Rapid Re-Housing Services
- Conducts initial assessment and evaluation for the formulation of an individual housing services plan
- Provided Case Management services
- Ensured both internal and collateral services are coordinated
- Assisted participants in developing appropriate housing goals and made revisions when necessary
- Participated in program planning
- Continued professional development, through participation in continuing education, in-service training and professional workshops to maintain current knowledge and broaden expertise
- Maintained participant records in a timely and appropriate manner
- Documented participant’s progress and reviewed initial housing plan routinely
- Conducted home visits and motel visits
- Transported participants
- Preformed a range of related duties assigned
- Preparing for wellness visits
- Monitoring clients’ progress with progress notes.
Housing Navigator
Volunteers of America-Los Angeles
10.2010 - 02.2017
- Identified and located housing options suitable for homeless participants
- Created and maintained a housing database linking tenants to apartments
- Mediated between landlord and client to facilitate client placement
- Coordinated with case managers to assist with client housing stability
- Conducted unit habitability and leads inspections
- Coordinated and facilitated move in activities, rental negotiations, and service referrals as needed
- Facilitated the use of community resources to assist both tenants and landlords in the event of problems leading up to eviction
- Assisted case managers in conducting comprehensive screenings and assessments to collect functional, environmental, financial, employment, housing, educational, and health information as appropriate, to develop an individual service plan
- Coordinated follow-up services with case managers
- Provided services and linkages and support systems for clients to ensure identified needs are met
- Maintained all case files in physical and in HMIS system; completed all required documentation and case notes up to date.
Case Manager
L.A. County Dept. of Consumer Affairs
07.2009 - 10.2010
- Provided counseling and information to consumers on landlord and tenant rights
- Mediated with landlord and consumers to help resolve disputes without making binding decisions
- Facilitated communication being landlords and consumers
- Maintained case files, and documented case related actions
- Researched public records for consumers such as, grants deeds, trust deeds, tax collectors’ information for consumers
- Completed counseling’s for the First Time Home Buyer Assistance Program
- Learned procedures, statutes, regulations and rules governing consumer services
- Worked with several non-profit agencies to coordinate services and advocacy for consumers
- Assessed consumers for Homeless Services and provided referrals for Homeless Prevention Rapid Re-Housing Program
- Maintained accurate information of consumers
- Preformed a routine task that helped track interactions, services offered or still in process status of the consumers
- Maintained paper documents of all cases in order to properly contact
- Monitored dates and updates for the consumers, assisted consumers with questions they had about their cases
- Reported all updates, concerns and work progress to supervisor.
Education
High School Diploma -
Freemont High School
06.1994
Skills
- Client Advocacy
- Performance Tracking
- Regulatory Compliance
- Case Management
- Needs Assessment
- Case Documentation
- Progress Evaluations
- Community Resources
- Organization and Multitasking
- Treatment Planning
- Home Visits and Inspections
- Case Management Tracking
- Positive Attitude
- Emotional Awareness
- Case Needs Assessment
- Problem-Solving
- Documentation Proficiency
- Resource Identification
- Email and Telephone Etiquette
- Case Planning
Professional Attributes
- Identify and resolve problems in a timely manner
- Excellent at responding promptly to client needs
- Professional interpersonal skills
- Excellent communications skills (oral and written)
- Computer: MS Word, Excel and Powerpoint
- Bilingual: English and Spanish
References
References upon request
Languages
English
Professional
Spanish
Professional
Timeline
Case Manager
Lighthouse Social Service Centers
07.2017 - Current
Housing Navigator
Volunteers of America-Los Angeles
10.2010 - 02.2017
Case Manager
L.A. County Dept. of Consumer Affairs
07.2009 - 10.2010
High School Diploma -
Freemont High School
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