Sandra Duran
Albuquerque,NM
Summary
Diligent Pit/shift with proven ability to manage and oversee table games operations. Effectively handled dealer responsibilities and assisted in supervisory duties, ensuring smooth gameplay and adherence to casino policies. Demonstrated skills in customer service and conflict resolution.
Overview
26
26
years of professional experience
Work History
Table Games Dual Rate Dealer
Isleta Casino & Resort
12.2024 - 09.2025
- Dealt various table games, ensuring adherence to gaming regulations and company policies.
- Provided excellent customer service, creating a welcoming environment for players.
- Monitored game integrity, identifying and addressing discrepancies promptly.
- Assisted in maintaining accurate cash and chip transactions during gameplay.
- Collaborated with team members to enhance overall gaming experience for patrons.
- Adapted to different game types quickly, demonstrating versatility in dealing skills.
- Engaged with players to promote loyalty programs and special offers effectively.
- Participated in ongoing training sessions to improve dealing techniques and knowledge of games.
- Delivered outstanding customer service while swiftly handling disputes or misunderstandings during gameplay sessions.
- Boosted company revenue by efficiently managing game tables, ensuring accurate payouts, and encouraging player participation.
- Maintained integrity of gaming operations by adhering to regulatory guidelines and reporting any suspicious activities promptly.
- Assisted supervisors with administrative tasks such as scheduling, record-keeping, and performance evaluations.
- Developed strong relationships with guests to promote loyalty and frequent return visits to the casino.
- Enhanced guest experience with thorough knowledge of game rules, strategies, and casino policies.
- Supported colleagues through effective communication and teamwork, resulting in a positive work environment.
- Contributed to employee training initiatives by sharing expertise in table games dealing techniques and casino etiquette.
Poker Dual Rate Supervisor
Sandia Resort & Casino
01.2018 - 10.2024
- Supervised poker operations, ensuring adherence to gaming regulations and company policies.
- Trained and mentored dealers, enhancing team performance and customer service standards.
- Coordinated poker tournament logistics, optimizing player experience and operational efficiency.
- Implemented process improvements, streamlining workflow and reducing wait times for players.
- Monitored table games for integrity, addressing issues promptly to maintain a fair environment.
- Collaborated with management to enhance guest engagement strategies, boosting overall satisfaction scores.
- Evaluated player trends to recommend changes in betting structures or game offerings tailored towards customer preferences.
- Collaborated with security teams to maintain a safe gaming environment for all guests and employees.
- Promoted a positive work environment by addressing employee concerns and fostering teamwork among staff members.
- Reduced errors in payouts through rigorous attention to detail during hand-offs with dealers and floor personnel.
- Ensured compliance with gaming regulations by accurately tracking and reporting financial transactions.
- Improved team performance by providing ongoing coaching and conducting regular performance evaluations.
- Delivered exceptional guest service while supervising multiple games simultaneously for an enjoyable experience.
- Streamlined communication between the poker room and other departments to ensure seamless guest experiences.
- Developed strong relationships with VIP customers, providing personalized service to encourage repeat visits.
Table Games Dual Rate Shift Manager
Route 66 Casino
02.2017 - 12.2017
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Monitored inventory levels, coordinating with suppliers for timely restocking of essential items.
- Implemented training programs that improved employee performance and guest satisfaction scores.
- Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
- Collaborated with management on strategic planning to optimize resource allocation and staffing needs.
- Boosted team morale through regular engagement activities, fostering a sense of belonging among employees.
- Identified training needs for new hires, designing customized onboarding programs that ensured rapid integration into the workforce.
- Conducted performance evaluations for all direct reports, providing constructive feedback that led to personal growth and development opportunities within the organization.
- Maintained a safe and secure gaming environment by enforcing strict adherence to company policies and procedures.
- Ensured smooth operations during high-volume periods with efficient delegation of tasks.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
Table Games Dual Rate Pit Manager
Sandia Resort & Casino
10.2006 - 10.2017
- Supervised gaming operations to ensure compliance with regulations and operational standards.
- Trained and mentored staff on game procedures, customer service, and conflict resolution techniques.
- Analyzed performance metrics to identify trends and enhance gaming experience for players.
- Implemented process improvements that increased efficiency in game management and guest interactions.
- Collaborated with security teams to maintain a safe environment and mitigate risks in gaming areas.
- Resolved customer issues promptly, ensuring high levels of satisfaction and loyalty among patrons.
- Promoted a positive workplace culture by modeling professional behavior and addressing any interpersonal conflicts swiftly and effectively.
- Mentored new dealers, sharing expertise in game rules and best practices for exceptional customer service.
- Ensured compliance with all applicable gaming regulations through diligent monitoring of pit activities and staff conduct.
- Maintained accurate records and documentation related to pit operations, including financial data, incident reports, and performance evaluations.
- Boosted customer satisfaction through efficient resolution of disputes and timely handling of player requests.
- Enhanced gaming experience by maintaining strict adherence to casino policies and procedures.
- Managed daily chip inventory, ensuring accuracy of counts and proper distribution among tables.
- Collaborated with surveillance teams to identify potential fraud or cheating activities, ensuring a secure gaming environment for all guests.
- Maintained open lines of communication with other departments, fostering a collaborative work environment conducive to achieving casino-wide goals.
- Developed strong relationships with guests, resulting in increased loyalty and return visits.
- Evaluated dealer performance regularly, providing constructive feedback and recommending necessary adjustments when needed.
Table Games Dealer
Sandia Resort & Casino
02.2000 - 04.2005
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Managed game flow, maintaining player engagement and providing exceptional customer service.
- Monitored players' actions to identify and address any potential cheating or irregularities.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair paly and avoid disputes.
- Learned and followed company procedures to maintain consistency and standards.
Education
High School Diploma -
West Mesa
Albuquerque, NMSkills
- Quick learner
- Patience and composure
- Reliability and punctuality
- Exceptional customer service
- Cash handling expertise
- Stress tolerance
- Cross-training proficiency
- Run table games
- Casino policy compliance
- Advanced card handling
- Game security awareness
- Game rules
- Table management
- Game management
- Teamwork and collaboration
- Quick thinking
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Dealer training
- Table game rules
- Loss and winning computations
- Security procedures
- Conflict resolution
- Fraud detection
- Betting oversight
- Identify cheating
Timeline
Table Games Dual Rate Dealer
Isleta Casino & Resort
12.2024 - 09.2025
Poker Dual Rate Supervisor
Sandia Resort & Casino
01.2018 - 10.2024
Table Games Dual Rate Shift Manager
Route 66 Casino
02.2017 - 12.2017
Table Games Dual Rate Pit Manager
Sandia Resort & Casino
10.2006 - 10.2017
Table Games Dealer
Sandia Resort & Casino
02.2000 - 04.2005
High School Diploma -
West Mesa