- Kayaking, Camping, Hunting, & Fishing
- Cooking for friends and family gatherings
Sandra DuVall
New Creek,WV
Summary
Dynamic leader with extensive experience in retail leadership at Ulta Beauty, U.S. Cellular, and Sears, excelling in retail management, operations management and team development. Proven track record in driving sales growth, controlling shrink, and enhancing employee satisfaction. Skilled in strategic planning, community involvement, and fostering a culture of excellence and accountability within diverse teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Ulta Beauty Inc.
09.2018 - Current
- Exemplify and educate on the Vision, Mission, Values, and Competencies of the company for associates.
- Manage multiple budget expectations including retail sales, omni-channel sales (BOPIS, Store to Door, & Ship from Store), salon sales, retail payroll, shrink and loyalty/credit card metrics.
- Attract, onboard, train, retain top talent. Coach & develop thru regular, timely feedback and annual performance reviews. Direct leader for 4-5 retail leaders and 30-50 retail associates (regular and seasonal). Scheduling of all associates to ensure proper coverage to maintain the guest experience and timely execution of operational tasks.
- Manage a diverse team of associates, fostering a positive work environment and high employee satisfaction year over year with Culture Survey results.
- Develop and implement strategies based on reporting (creation of quarterly action plans, monthly business reviews, evaluating weekly and daily reports) and observations to increase sales and profitability leaning in to each retail leader's division of responsibility for ownership.
- Strict adherence to all policies, especially for all government regulations and always prepared for state, federal, or corporate inspections to include safety, security, and handling of hazardous materials.
- Meet regularly with District Manager, speaking to the business outcomes, seek feedback on adjustments as it would pertain to the business objectives, sales floor for visuals and merchandising, operational tasks and processes, associates, scheduling, or even HR issues.
- At new store opening, worked with the store set team, hired temporary and permanent associates, followed guidance to adhere to timeframes, worked thru barriers of execution, to eventually have a successful soft and grand opening during November 2018. Upon opening, worked to build a customer base in the area thru the Loyalty program. Cultivated partnerships within the district for peer support and best-practices.
Sales Manager
U.S. Cellular
06.2010 - 08.2018
- Handled customer relations issues, enabling quick resolution, and customer satisfaction.
- Led a successful sales team of 16 sales professionals by providing coaching from observations and reporting. Held one-on-one and group meetings with sales team members to identify selling hurdles, discuss upcoming promotions, and offered insight into best practices.
- Engaged in product training, demonstrations, consumer awareness, and acquisition initiatives to raise brand awareness. This included promotional events, customer workshops, community involvement with eventing on and off-site, and events with the Chamber of Commerce of Allegany County.
- Established metrics-driven sales culture and sales process, setting clear performance indicators and regularly reviewing progress using CRM tools.
- Recruited top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for sales staff, fostering professional development and career growth.
- Reviewed customer service agreements for terms & conditions, pricing accuracy, and adherence to FCC policies and guidelines.
Store Owner
Sears Dealer Store #4834
08.2005 - 04.2010
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Some College (No Degree) - Accounting
Potomac State College of West Virginia University
Keyser, WVHigh School Diploma -
Keyser High School
Keyser, WV05-1993
Skills
- Leadership, Team Building, Training and Development
- Operations Management and Inventory Control
- Sales expertise
- Efficient Multi-tasking Leader skilled in Time Management and Deadline Oriented
- Effective leader
- Verbal and Written Communication
- Schedule Management with Labor Cost Controls
- Succession planning
- Community outreach
- Proficient in use of Microsoft programs, Kronos (payroll), Auror (LP reporting), Outlook, exacqVision (security cameras)
Accomplishments
- Dynamic Excellence Award (U.S. Cellular National Leader Award)
- Loss Prevention Mentorship (Ulta Beauty, 2020-2021)
- "Do What's Right" (District Ethics Recognition, 4 years consecutively)
Certification
- Wicklander-Zulawski completion certificate (non-confrontational interview & interrogation techniques)
- Loss Prevention Foundation related coursework
Interests
Timeline
General Manager
Ulta Beauty Inc.
09.2018 - Current
Sales Manager
U.S. Cellular
06.2010 - 08.2018
Store Owner
Sears Dealer Store #4834
08.2005 - 04.2010
- Wicklander-Zulawski completion certificate (non-confrontational interview & interrogation techniques)
- Loss Prevention Foundation related coursework
Some College (No Degree) - Accounting
Potomac State College of West Virginia University
High School Diploma -
Keyser High School
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