Sandra Edmunds
Lisbon,Iowa
Summary
Proven expertise in administrative support and collections efficiency, honed at Toyota Financial Services. Excelled in cross-departmental support, enhancing administrative processes, and employing strategic negotiation techniques. Demonstrated exceptional customer service and time management skills, significantly contributing to business objectives. Skilled in using industry-specific software and adept at maintaining confidentiality, showcasing a blend of hard and soft skills.
Overview
22
22
years of professional experience
Work History
Administrative
Toyota Financial Services
04.2019 - 01.2025
- Delivered diverse departmental administrative support to personnel.
- Cross-trained in internal department to offer administrative support.
- Performed routine administrative work with customer assistance, cashiering and data.
- Supported special financial and business projects with administrative assistance.
- Supported team with knowledgeable administrative assistance.
- Forwarded worksheets to administrative support staff for final processing.
- Assisted in administrative duties as designated by department.
Outbound Collections Representative
Toyota Financial Services
09.2002 - 04.2019
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
- Resolved challenging situations with friendly but firm strategies.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
Education
High School Diploma -
College Community School District
Cedar Rapids, IA05-1983
Skills
- Administrative support experience
- Administrative improvement
- Coordination of administrative activities
- Administrative support
Timeline
Administrative
Toyota Financial Services
04.2019 - 01.2025
Outbound Collections Representative
Toyota Financial Services
09.2002 - 04.2019
High School Diploma -
College Community School District
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