SANDRA EDWARDS
Quakertown,PA
Summary
Dedicated and action oriented Customer Service professional with extensive experience across Customer Service, Procurement and Administrative roles. Results-oriented team player, highly skilled in managing and prioritizing multiple work queues while producing high quality and timely output.
Excellent and effective communication skills with a solid reputation of commitment towards attaining group goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Data Analyst
Keen360: Client - Janssen Pharmaceuticals
06.2022 - Current
- Support Immunology Sales Representatives and Immunology Home Office Teams
- Lead weekly meetings with Home Office Team to collaborate on escalated Data Change Requests (DCR)
- Coordinate and participate in Touchpoint meetings with Home Office as well as Team Meetings for Keen360
- Prepare and distribute Week End Reporting for DCR's Outstanding
- Question... Are there any specific tasks or responsibilities you would want to call out here that helped drive the business? For example:
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
MS Office Technology and Customer Service Special
Bucks County Community College
03.2022 - 05.2022
- MS Office, Word, PPT Education/Training opportunity
IT Procurement Analyst
IQVIA (formerly IMS Health)
01.2017 - 10.2021
- Support management of the Global Data Center
- Provide customer support for the needs of IT Procurement Managers and Project Managers across the globe
- Review contracts and create Purchase Order Requests to match quotes from Vendors
- Collaborate with Finance, Legal and IT to ensure POs get to vendors in an accurate and timely manner
- Manage a high demand, high visibility and fluent ticket que (Service Now)
- All requests were large CAPEX and OPEX that required fast-track attention, prioritization, flawless communication and ongoing tracking through each step of the process - beginning to end.
- Ensure appropriate documentation and approvals
- Resolve invoice discrepancies
- Maintained consistent Ticket Metric Score of 100%
IT Procurement Coordinator
IMS Health
01.2000 - 12.2016
- Support End User IT Procurement and Global Data Center Management
- Provide customer Support to end users as well as IT Managers and Project Managers for IT purchases across the globe while coordinating with offshore partners to ensure all needs are met (U.S., EMEA, and APAC) for software, software renewals, hardware, telecom, mainframe, and Server requirements.
- Ensure proper approvals are in place for all purchases.
- Obtain quotes from pre-selected vendors.
- Participate in Lean projects and initiatives within the department.
Education
Associate of Science - Legal Secretarial
Gwynedd Mercy College
Gwynedd, PASkills
- Customer Service
- Time Management
- Interpersonal Skills
- Adaptability
- Customer Data Confidentiality
- Excel
- Word
- Sales Force, Wizard
- SQL Queries
- Incentive Compensation Reports
- Data Vendor Tool
Certification
American Heart Association: First Aid and CPR
RAMP Certified (Alcohol server Training)
Timeline
Customer Service Data Analyst
Keen360: Client - Janssen Pharmaceuticals
06.2022 - Current
MS Office Technology and Customer Service Special
Bucks County Community College
03.2022 - 05.2022
IT Procurement Analyst
IQVIA (formerly IMS Health)
01.2017 - 10.2021
IT Procurement Coordinator
IMS Health
01.2000 - 12.2016
Associate of Science - Legal Secretarial
Gwynedd Mercy College
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