Sandra Edwards
Sussex,WI
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
24
24
years of professional experience
Work History
Account Manager
Waste Management
04.2001 - 09.2019
- Manage accounts while maintaining profitable margins
- Maintained and developed customer relationship with new and existing customers in the highly competitive Milwaukee and St Louis market
- Developing programs that help companies reach their environmental goals
- Implementing cost saving improvement plans by analyzing current waste stream
- Execute plans to increase driver efficiencies while designing routes to improve productivity
- Effectively manages prospects by developing sound marketing plans and maintaining key information in the prospect database
- Meets or exceeds sales call activity goals for proactive account retention
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Clean Harbors
07.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Exceeded yearly sales goals from $500,000 to $2,000,000 over budgeted $9,000,000 goal
Outside Sales Representative
Badgerland Disposal
04.2019 - 07.2021
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently. Exceeded monthly goals of $2200 per month sales
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Education
Associate of Science Degrees - Agronomy And Crop Science
Western Texas College
Snyder, TX01.1991
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Issue resolution
- Networking skills
- Account development
- Goals and performance
- Customer relationship management (CRM)
- Operations
Accomplishments
- Earned Trash Talker of the month for new Revenue Sales
- Received Emerald Circle awards seven consecutive quarters Milwaukee market and 10 consecutive quarters Missouri Market
- Nationally ranked top five for increased sales
- Nationally ranked top five for customer retention
- Highest customer retention rate in the Wisconsin and Missouri Market over 80%
- Highest customer saved revenue rate in the Wisconsin and Missouri Market ($93,518 saved in 2012-80.5% of all revenue)
- Increased contract secure rate 30% 2013
- 205% over budget 2013
Training
- Waste Management University (Amp Training)
- Waste Management University - (Respond Training)
- Waste Management University - (Service Agreement Leverage Tool)
- Waste Management Training — (Professional Sales Negotiations)
- Compactor (Marathon) Training
Timeline
Account Manager
Clean Harbors
07.2021 - Current
Outside Sales Representative
Badgerland Disposal
04.2019 - 07.2021
Account Manager
Waste Management
04.2001 - 09.2019
Associate of Science Degrees - Agronomy And Crop Science
Western Texas College
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