Summary
Overview
Work History
Education
Skills
References
Timeline
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SANDRA ELFERS

SANDRA ELFERS

Medina,OH

Summary

I am a hardworking employee with customer service, multitasking, and time management abilities. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Bartender

Roadside Inn
Medina, OH
05.2015 - 12.2023
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Resolved customer complaints in a professional manner.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

Server

Jojo's
Medina, OH
10.2014 - 07.2015
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Bartender /Restaurant Server

Olive Garden
Sandusky, OH
08.2011 - 09.2013
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Developed good working relationships with fellow employees through effective communication.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Adhered to state regulations regarding serving alcohol responsibly.

  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience..
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Assisted other servers as needed during peak hours or special events.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Education

High School Diploma -

Cloverleaf High School
Lodi, OH
05-1987

Skills

  • Beverage Preparation
  • Health Codes Compliance
  • Food Running
  • Suggestive Selling
  • Engaging Personality
  • Customer Service
  • Outgoing Personality

References

References available upon request.

Timeline

Bartender

Roadside Inn
05.2015 - 12.2023

Server

Jojo's
10.2014 - 07.2015

Bartender /Restaurant Server

Olive Garden
08.2011 - 09.2013

High School Diploma -

Cloverleaf High School

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SANDRA ELFERS