Sandra Emerson
Harrisonburg,VA
Summary
Accomplished in enhancing guest experiences and streamlining operations, I leveraged my expertise in beverage preparation and exceptional customer service at Hilton Hotels Corporation to drive customer satisfaction. Skilled in guest relations management and adept at fostering repeat business, my proactive approach and hospitality service expertise significantly contributed to operational excellence and revenue growth.
Overview
9
9
years of professional experience
Work History
Server-Bartender-Trainer
Dayton Tavern
09.2019 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
Bartender
Hilton Hotels Corporation
06.2023 - 07.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Assistant Manager-Server-Trainer
Country Cookin
09.2015 - 01.2020
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor Of Applied Studies - Sociology And History
UNLV
Las Vegas, NV12.2015
Skills
- Supply Restocking
- Table Setting
- Safe Food Handling
- Food Running
- Order delivery practices
- Daily specials memorization
- Order Management
- Beverage Preparation
- Ordering Procedures
- Wine Pairings
- Point of sale operation
- Guest Relations Management
- Food sales and promotion
- Professional Appearance
- Hospitality service expertise
- Exceptional customer service
- Strong Work Ethic
- Sales expertise
Timeline
Bartender
Hilton Hotels Corporation
06.2023 - 07.2024
Server-Bartender-Trainer
Dayton Tavern
09.2019 - Current
Assistant Manager-Server-Trainer
Country Cookin
09.2015 - 01.2020
Bachelor Of Applied Studies - Sociology And History
UNLV