Sandra Enid Flores
Bronx
Summary
My objective is to find a job where I can develop professionally. In which I can leverage my skills as a responsible and dynamic person. I am willing to work with all types of people. I have a great ability to follow instructions and learn new things constantly.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Supervisor
Signature Cleaning Services Inc.
10.2020 - Current
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Provided strategic recommendations and managed agency resources to fulfill client's needs.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
Office Manager
Avi Food System International House
12.2018 - 07.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Assistant Manager
McDonalds
10.2005 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma -
Ponce High School
Ponce, Puerto Rico05-1992
Skills
- Intermediate skills in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Microsoft office
- Managing Skills
- Customer relations
- Health and safety
- Invoicing
- Cleaning service
Certification
Food Safety
Timeline
Account Supervisor
Signature Cleaning Services Inc.
10.2020 - Current
Office Manager
Avi Food System International House
12.2018 - 07.2025
Assistant Manager
McDonalds
10.2005 - 12.2018
High School Diploma -
Ponce High School
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