Sandra Ensign
Phoenix
Summary
Knowledgeable Senior Executive Assistant to the CEO with strong background in overseeing complex operations and driving process improvements and being in the client-facing role serving board members, clients, and also the main contact for any internal staff. Demonstrated success in enhancing operational efficiency and leading high-impact projects with a strong passion overseeing any event- and meeting coordination and the proven ability to implement strategic initiatives and streamline workflows in all areas.
Overview
30
30
years of professional experience
Work History
Sr. Director of Operations & Client Relationships
Kalos Consulting, Inc.
03.2024 - Current
- Led change management efforts to successfully implement new technologies and systems across the organization.
- Internal and external management of clients, candidates, and internal staff
- Heavy scheduling and maintenance of the calendar for the CEO
- Revamped reporting structures to provide more accurate insight into departmental performance metrics.
- Created an environment of continuous learning by encouraging team members to pursue professional development opportunities.
- Mentored team members, fostering a culture of professional growth and development.
- Enhanced interdepartmental coordination by organizing regular cross-functional meetings, improving communication channels between teams.
- Delivered successful projects on time and within budget, utilizing strong project management skills.
- Improved overall productivity by identifying areas for improvement and implementing necessary changes.
- Facilitated staff training programs to ensure employees were knowledgeable about the latest industry trends, best practices, and tools required for their roles.
- Collaborated with senior leadership team/ pears to develop long-term strategic plans for the organization''s success.
- Increased employee engagement by promoting a positive work environment that valued communication, teamwork, and recognition of achievements.
- Developed and executed operational plans to achieve organizational goals.
- Reduced costs while maintaining quality through effective resource allocation and budget management.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Point-of-contact for all clients, handling the recruitment process from negotiating the agreement to overseeing the recruitment process of eligible candidates to placing their perfect match, billing process, and being the liaison between candidate and client, even after the hiring process concludes
- Overseeing all operational tools and the operational process, ensuring research for improvement with strong attention to the budget
- Accounts receivables and payables (creating invoicing, forecasts and budgets)
- Drafting and overseeing recruitment agreements and accommodating requests
- Managing external subcontractors and liaison between contractors and clients
Director of Operations
Kalos Consulting, Inc.
10.2020 - 09.2024
- Managed executive calendars scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with clients, vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
Executive Assistant to the CEO
Kalos Consulting, Inc.
05.2019 - 09.2020
- Managed executive calendars scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between the CEO and internal departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Developed strong relationships with vendors and clients leading to improved contract terms resulting in cost savings for the company.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Executive Assistant
Roger Love, VoicePlace, Inc.
01.2019 - 04.2019
- Heavy scheduling and maintenance of calendar for CEO and leadership team
- Event-Organization for recurring VIP voice coaching events and conferences
- Customer support for VIP members
- First point of contact for all internal and external requests
- Heavy Social Media management (email campaigns, postings, and program maintenance in system ‘Kajabi’)
Executive Assistant | Studio Evolution Coordinator
Studio Expansion/ Studio Evolution
11.2017 - 12.2018
- Event-Organization for seminars and masterclasses in the US and Australia
- Heavy scheduling and maintenance of calendar for CEO and leadership team
- Customer support for VIP members
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Support of the board in all administrative matters (monitoring/ correspondence of all emails)
- Management of Social Media Events (email campaigns, postings)
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Executive Assistant | Support of Board, CEO and President, Senior Management
Interactive Data Managed Solutions AG
04.2014 - 10.2017
- Company Overview: ICE Intercontinental Exchange
- Management of all personal and administrative manners of the CEO & President
- Support of the board in all administrative matters (monitoring/ correspondence of all emails in German and English)
- Heavy scheduling and maintenance of multiple calendars
- Organization of off- and on-site events (Advisory Board meetings, Town Halls, Management-Workshops)
- Extensive planning and execution of domestic and international travel
- Supervision and monitoring all travel requests and PO’s
- Preparation and execution of international expense reports
- Managing various administrative ad-hoc projects as requested
- ICE Intercontinental Exchange
Executive Assistant | Support of Board, Principals, and Executive Strategic-Management
Ashton Tiffany LLC
06.2009 - 04.2014
- Independent and self-directed management, as well as administrative and personal assistance to the executive board w/ heavy scheduling
- Arrangements of international and domestic travel, including preparation and post-processing of board meetings abroad
- Directed administrative organization of all meetings and events (board meetings, all-staff meetings, and events)
- Effectively managed finance-, credit card- and travel expense reports
- Liaison between board members, presidents, operations- and executive-level management
- Supervision of assistants and administrative interns
Catering and Sales Administrative Assistant
Mondrian Hotel
03.2009 - 05.2009
- Documented event proposals
- Planning, execution, and hosting of client events and hotel presentations
- Created Sales reports and customer-value analysis
- Research and analysis of competitors
Executive and Personal Assistant
Nintendo of Europe GmbH
06.2003 - 01.2009
- Organization of all executive-level meetings and travel, including preparation and post-process of travel files, budget lists, and submission of expenses
- Sell-thru reporting and vital competitive analysis of the European market
- Created presentations for internal and external use
- Prepared and recorded meeting documentation for the Japanese board
- Organized and executed retail and PR events and hosted high-level clients at conventions and events
- The interface between General Management, the Managing Director, and the European Sales- and Marketing departments
- Provided administrative support in English and German
Journalism- and broadcast traineeship
Radio Primavera, Funkhaus GmbH
03.2001 - 05.2003
- Anchorman of their own prime-time show on Radio Galaxy
- Newscast, on-air live-takes, editorial research, and creation of newspaper articles (weekly and monthly)
- Organization and host of off-and on-air events
Head of Promotion and Events
BEV Music AG
04.1999 - 12.2000
- Arranged and implemented PR activities, concerts, and tours, as well as PR- and TV appearances of artists
- Recruiting- and talent-scouting
- Strategic development and marketing of artists, as well as sponsoring events
Executive Assistant
Superstar Recordings GmbH
08.1998 - 11.1998
- Arranged international and domestic travel for company owners and artists
- Directed all administrative and project-support efforts independently
- Support of editorial input and edited media orders
- Created and posted press releases
Administrative Assistant
Sony Music GmbH, Dance Pool
10.1996 - 07.1998
- Organized and arranged all travel for Executives and artists
- Developed marketing plans and budget overviews and created presentations for internal use and external clients and media
- Layout and artwork design of sound recordings
- Stage manager for artists at PR appearances and tours
- Streamlined office operations and administrative office management
Administrative Officer
Eye Q Music GmbH
02.1995 - 09.1996
- Administration support of the HR department
- Oversaw royalty statements and controlled third-party contributions
- Administrative secretarial- and reception duties
Education
Certified Banking Professional/ Clerk -
Dresdner Bank AG
07.1994
Secondary economic business school -
Private Wirtschaftsschule Krauss
07.1992
Skills
- Executive C-Suite Support
- Strategic planning and execution
- Analytical Problem Solver
- Organizational Time Skills
- Executive Schedule Coordination
- Comprehensive Travel Management
- Event- and Meeting Planning
- Operational excellence
- Conflict Resolution Skills
- Organizational Growth Strategies
- Efficiency Enhancement
- Internal Communication
- Strategic Executive Reporting
- Collaborative Relationship Development
Professional Development
- The Segal Company, HIPAA Privacy- and Security Training
- National Seminars 'Management Skills for First Time Supervisors'
- Skillpath Seminar 'Management Multiple Projects, Objectives and Deadlines'
- The Arizona Secretary of State Public Notary
- Dave Ramsey 'EntreLeadership'-member
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. Director of Operations & Client Relationships
Kalos Consulting, Inc.
03.2024 - Current
Director of Operations
Kalos Consulting, Inc.
10.2020 - 09.2024
Executive Assistant to the CEO
Kalos Consulting, Inc.
05.2019 - 09.2020
Executive Assistant
Roger Love, VoicePlace, Inc.
01.2019 - 04.2019
Executive Assistant | Studio Evolution Coordinator
Studio Expansion/ Studio Evolution
11.2017 - 12.2018
Executive Assistant | Support of Board, CEO and President, Senior Management
Interactive Data Managed Solutions AG
04.2014 - 10.2017
Executive Assistant | Support of Board, Principals, and Executive Strategic-Management
Ashton Tiffany LLC
06.2009 - 04.2014
Catering and Sales Administrative Assistant
Mondrian Hotel
03.2009 - 05.2009
Executive and Personal Assistant
Nintendo of Europe GmbH
06.2003 - 01.2009
Journalism- and broadcast traineeship
Radio Primavera, Funkhaus GmbH
03.2001 - 05.2003
Head of Promotion and Events
BEV Music AG
04.1999 - 12.2000
Executive Assistant
Superstar Recordings GmbH
08.1998 - 11.1998
Administrative Assistant
Sony Music GmbH, Dance Pool
10.1996 - 07.1998
Administrative Officer
Eye Q Music GmbH
02.1995 - 09.1996
Secondary economic business school -
Private Wirtschaftsschule Krauss
Certified Banking Professional/ Clerk -
Dresdner Bank AG
Similar Profiles
Brittany Roy (Kitch)Brittany Roy (Kitch)
30a Operations Coordinator at Kalos Dwellings30a Operations Coordinator at Kalos Dwellings
Christopher HarwoodChristopher Harwood
Field Safety Specialist at Kalos ServicesField Safety Specialist at Kalos Services
ALEC RODMANALEC RODMAN
Co-Founder at KALOS LLCCo-Founder at KALOS LLC