Sandra Erpelding
Houston,TX
Summary
Accomplished Small Business Owner with a proven track record in small business operations and planning and execution. Excelled at Fountain-Works, LLC by optimizing resources and fostering strategic partnerships, demonstrating exceptional leadership and vendor relations skills. Achieved significant business growth and high levels of patient care, showcasing a unique blend of technical proficiency and interpersonal abilities. Extensive knowledge of daily accounting processes for both Receivables and Payables. Proficient with using Quickbooks Online. Knowledge relating to Human Resources practices used within a small business setting.
Overview
35
35
years of professional experience
Work History
Small Business Owner
Fountain-Works, LLC
09.2011 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Devised processes to boost long-term business success and increase profit levels.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Secured funding for business expansion projects through persuasive presentations to investors or lenders.
Head Surgical Technician/Back Office Manager
Sonterra Oral and Maxillofacial Surgery Center
06.2006 - 09.2011
- Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
- Upheld high standards of patient privacy by following HIPAA guidelines when handling sensitive medical information.
- Established a reputation for reliability, punctuality, and dedication to providing the highest level of surgical support in all situations.
- Promoted teamwork within the surgical team by communicating effectively with surgeons, anesthesiologists, nurses, and other staff members during procedures.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
- Participated in quality improvement initiatives, identifying opportunities for process enhancement and implementing solutions to increase patient satisfaction.
- Continually updated professional knowledge through attending conferences, workshops, seminars or online courses related to Surgical Technology.
- Ensured regulatory compliance by closely monitoring changes in laws, regulations, and industry best practices, updating policies accordingly.
- Developed accurate financial reports for senior management to inform decision-making processes around budgeting, forecasting, and strategic planning initiatives.
- Enhanced team productivity by developing and delivering comprehensive training programs for new hires and existing staff members.
- Streamlined vendor management processes by centralizing information storage, improving contract negotiation strategies, and building strong relationships with key suppliers.
Dental NCO
US Army Reserve
06.1994 - 08.2009
- Oversaw the running and functions of the dental clinic while during weekend duties.
- Maintained accurate military records for the soldiers that worked in the dental clinics.
- Collaborated with other NCO's for training for both the dental technicians and for standard military knowledge.
Lead Surgical Techician
Arizona Center for Oral and Facial Surgery
04.1996 - 06.2004
- Expedited emergency response times by facilitating rapid decision-making under high-stress situations during critical operations.
- Mentored junior surgical technicians, fostering a cohesive and efficient team environment.
- Assisted in complex surgical procedures, demonstrating advanced knowledge of anatomy and medical terminology.
- Ensured proper functioning of all instruments by conducting thorough preoperative checks, minimizing the risk of complications during surgery.
Surgical Technician
US Army
01.1990 - 03.1994
Education
No Degree - General Studies
Paris Jr College
Paris, TxCertification For Dental Assisting - Dental Assisting
Fort Sam Houston Dental Academy
San Antonio, TXNo Degree - General Studies
Glendale Community College
Phoenix, AZNo Degree - General Sciences
Maricopa Community Colleges - Phoenix College
Phoenix, AZNo Degree - Science Education
Grand Canyon University
Phoenix, AZSkills
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
Timeline
Small Business Owner
Fountain-Works, LLC
09.2011 - Current
Head Surgical Technician/Back Office Manager
Sonterra Oral and Maxillofacial Surgery Center
06.2006 - 09.2011
Lead Surgical Techician
Arizona Center for Oral and Facial Surgery
04.1996 - 06.2004
Dental NCO
US Army Reserve
06.1994 - 08.2009
Surgical Technician
US Army
01.1990 - 03.1994
No Degree - General Studies
Paris Jr College
Certification For Dental Assisting - Dental Assisting
Fort Sam Houston Dental Academy
No Degree - General Studies
Glendale Community College
No Degree - General Sciences
Maricopa Community Colleges - Phoenix College
No Degree - Science Education
Grand Canyon University
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