Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Sandra Escoto

Washington

Summary

Motivated professional with a proven track record in fast-paced environments. Strong work ethic and adaptability enable quick acquisition of new skills. Excellent interpersonal communication skills facilitate effective collaboration. Thrives under pressure, consistently delivering results even in challenging situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Operations Manager

Dentists of Silver Spring
Silver Spring
07.2022 - Current
  • Facilitated patient discussions on treatment plans to secure financial commitments and ensure comprehension.
  • Coordinated clinician transitions to relay patient needs and relevant medical histories.
  • Provided patients with comprehensive information on financial options and insurance coverage.
  • Verified insurance coverage, interpreted ADA codes, and obtained pre-authorizations to maximize patient benefits.
  • Generated referrals for specialized dental care to ensure timely access to healthcare providers.
  • Documented treatment plans and maintained accurate patient records using Epic electronic health records system.
  • Prepared reports summarizing achieved operational objectives over specified periods.
  • Resolved customer inquiries and complaints promptly to enhance service satisfaction.

Patient Scheduling Clerk

Unity Health Care Clinic
Washington
09.2021 - 07.2022
  • Managed a high-volume multi-line phone system, handling over 1,000 calls daily, demonstrating exceptional communication skills essential for engaging with diverse stakeholders, including patients, healthcare providers, and insurance representatives.
  • Facilitated seamless communication between patients and healthcare providers by sending messages (t-cons) to providers, ensuring accurate transmission of patient needs, preferences, and scheduling requests.
  • Added and verified insurance information for patients, ensuring accuracy and completeness of patient records and facilitating smooth billing and claims processing.
  • Provided exceptional patient service by addressing inquiries, resolving concerns, and connecting patients to appropriate resources, including advice nurse lines and specialty services, fostering a positive patient experience.
  • Navigated appointment scheduling and patient records using ECW (eClinicalWorks) and Touch Point systems, demonstrating proficiency in healthcare technology and contributing to accurate and efficient documentation.
  • Coordinated appointments across various specialties, including dental, podiatry, dermatology, psychiatry, OB/GYN (CNM), and ophthalmology, ensuring timely access to specialized healthcare services and supporting comprehensive patient care.
  • Leads training and mentorship initiatives to foster professional growth and proficiency enhancement among 25 team members while nurturing a culture of continuous learning and knowledge sharing.

Receptionist, Technician & Optician

America's Best Contacts & Eyeglasses
Takoma Park
09.2020 - 09.2021
  • Ensured a welcoming and professional atmosphere by greeting and acknowledging every patient, fostering positive relationships and establishing trust.
  • Verified patient insurances, accurately inputting insurance information into the SDS system.
  • Managed patient records and insurance information in the SDS system, ensuring completeness and accuracy.
  • Scheduled and adjusted appointments, managing a fast-paced environment with 45-60 patients daily, showcasing strong organizational and time-management skills, transferable to handling a caseload of claims efficiently as an adjuster.
  • Informed and educated patients on the process of contact lenses, as well as eyewear adjustments.
  • Conducted rechecks for errors in glasses, ensuring quality assurance and customer satisfaction.

Education

High School -

Theodore Roosevelt High School
Washington, D.C.

Skills

  • Billing and financial management
  • Claims processing and insurance
  • Patient experience and customer service
  • Scheduling and data management
  • Proficiency in Microsoft Office
  • Leadership and team training
  • Operational efficiency and time management
  • Problem-solving and conflict resolution
  • Budgeting and cost analysis

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CPR 2025
  • Mental Hearth Aid 2023
  • Phlebotomy Technician 2023

References

References available upon request.

Timeline

Assistant Operations Manager

Dentists of Silver Spring
07.2022 - Current

Patient Scheduling Clerk

Unity Health Care Clinic
09.2021 - 07.2022

Receptionist, Technician & Optician

America's Best Contacts & Eyeglasses
09.2020 - 09.2021

High School -

Theodore Roosevelt High School

Similar Profiles

CREATE PROFILE