Sandra Esmeralda Frausto
Las Cruces
Summary
Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Assistant Director
District Attorney's Office
El Paso
02.2025 - Current
- Create and enforced processes to boost company productivity;
- Conduct performance evaluations and recommended areas for improvement;
- Coordinates departmental projects and initiatives to support organizational goals;
- Develops strategic plans for resource allocation and process improvement;
- Manage cross-functional teams to enhance collaboration and communication;
- Analyze operational workflows to identify areas for efficiency gains;
- Facilitate training sessions for staff on new policies and procedures;
- Implement performance metrics to track project progress and employee productivity;
- Establish relationships with stakeholders to ensure alignment with company objectives;
- Manage daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed;
- Assist in developing strategic plans to meet organizational goals and objectives;
- Establish standards of excellence for customer service delivery throughout the organization;
- Supervise recruitment process including interviewing candidates, making hiring decisions and onboarding new hires;
- Develop and manage a team of 18 employees to ensure efficient operations of the organization;
- Develop protocols for handling confidential information within the organization.
- Provide guidance to departmental staff in resolving customer complaints;
- Responds to requests for information, complaints, issues and concerns received via phone, in-person, or by e-mail;
- Create and maintained reports on operational performance metrics;
- Oversee employee relations issues such as grievances, disciplinary actions and terminations.
- Monitor staff performance provided feedback and conducted annual reviews;
- Collaborate with other departments to improve interdepartmental communication;
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitors and assists the victims to follow through on service providers that have been identified as a source of support for them to help promote long terms success and by helping them stabilize their living environment;
- Provides supportive guidance, provide post adjudication support and referrals;
- Conduct training sessions on new processes or products for internal staff members;
- Facilitate regular cross-functional meetings between teams to ensure alignment on objectives;
- Evaluate existing systems and processes in order to recommend improvements;
- Review completed work to verify consistency, quality, and conformance;
- Creates a high-quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training skills;
Compliance Officer
Dona Ana County-Health and Human Services
Las Cruces
05.2022 - 07.2023
- Supervised offenders placed on probation, provided support and guidance with the goal to reduce recidivism and improve community safety by working with local agencies, providers, and resources and providing referrals as needed.
- Responsible reporting non-compliance through a probation violation report and submitting it to the DA's office and/or the appropriate court.
- Responsible for setting up DWI offenders with alcohol monitoring electronic devices and assisted with tracking and monitoring.
- Responsible for tracking DWI conviction rates in Dona Ana County and presenting data to the Division Manager.
Senior Legal Secretary
3rd Judicial District Attorney's Office
El Paso
11.2020 - 05.2022
- Assigned to the PRP-Unit in charge of processing Probation Violation Reports, Preliminary Violation Reports, and Notices of Arrest.
- Responsible for drafting, preparing and e-filing Petitions to Revoke Probation within the proper time limits.
- Responsible for drafting court docket and scheduling defendants for Arraignment on Probation Violation, Probation Revocation Hearings, issuing Criminal Summons to defendants and issuing Subpoenas to witnesses who are needed in efforts to assist with prosecution.
- Responsible for taking notes for all cases on the docket, update the stage/status, enter date into CMS as necessary, and process PRP Packets accordingly depending on disposition of court hearing.
- Responsible for locating Offenders in Detention Centers or Department of Corrections within and outside of State in order to get them to be either transported back to our county for hearings or have them participate in video/telephonic court hearings.
- Responsible for processing Bench Warrants for absconders or defendants who failed to appear for court.
Community Supervision Officer I
El Paso Community Supervision and Corrections Department
El Paso
01.2018 - 10.2020
- Maintained a Caseload of misdemeanor/felony cases adhering to all CJAD, Department and Court requirements.
- Responsible for monitoring the offender's compliance with the orders of the court through routine office and field contacts to ensure community safety.
- Responsible for assisting the offender in locating services needed to bring about pro-social, law abiding behavior.
- Responsible for conducting assessments and individualized case supervision plans.
- Responsible for conducting orientation/Intake with new probationers.
- Responsible for reporting violations of probation to the appropriate authorities in a timely manner through violation notices and attending court hearings.
- Developed and maintained case records by assuring each record contained chronological recordings of all significant actions, decisions, services rendered, assessments, re-assessments, Pre-Sentence investigations, periodic evaluations and written criminal history.
- Maintained confidentiality, treated pre-sentence investigation and all information obtained in connection with pre-sentence reports as confidential and released this information only to persons authorized by law and directed by the court for effective supervision of the offender.
- Able to communicate effectively with hostile, abusive or irrational individuals.
Victim Advocate
El Paso County District Attorney's Office
03.2012 - 01.2018
- Assigned to the Special Crime Unit, the 41st District Court and I am responsible for assessing the needs of each crime victim contact and providing them with needed assistance, service to victims and/or their families which include:
- Information on crime victims' rights
- Crisis intervention
- Criminal justice proceedings support and case status
- Social service assistance and referrals
- Court-related services
- Crime victims' compensation application assistance
- Assistance with victim impact statements
- Home and hospital visits when necessary
- Provide program awareness presentations
- Assist prosecutors in pre-trial's with complainant witnesses
- Relate important information to prosecutors after speaking to complainant witnesses.
Legal Secretary
El Paso County District Attorney's Office
08.2007 - 03.2012
- Legal Secretary for the 171st D.C., 120th D. C., and currently 243rd District Court and the 327th District Court.
- Maintain office files according to the established filing system.
- Retrieve case files according to docket and assure deliver to courts.
- Maintain and document pertinent information in criminal case reports and files.
- Enter and retrieve information and data to and from the computer and data systems.
- Perform various clerical functions such as typing, logging, posting, filing, faxing etc…
- Respond to inquiries regarding case and witness status.
- May be assigned to provide backup receptionist support.
- Assist attorneys as necessary i.e., typing motions, Letters, closing out files, sending closed files to archives, returning documents to appropriate departments, returning evidence to evidence room and numbering files.
- Prepare Motions to Revoke or Motions to Adjudicate and file with the court.
- Scheduling appointments with defense attorneys to view videos.
Intake Misdemeanor Clerk II
District Attorney's Office
El Paso
05.2004 - 08.2007
- Accurate data Entry using the Judicial Information Management System.
- Accept Misdemeanor cases from different Law Enforcement Agencies.
- Prepare information and Complaint paragraphs as well as Indictments.
- Prepare declined cases, fill out and mail the disposition forms to DPS.
- Return cases for further investigation.
- Request Lab Reports from El Paso Police Department or DPS.
- Grand Jury Back up.
Cashier
Wal-Mart Super Center
El Paso
10.2003 - 04.2004
- Provide good Customer Service.
- Accountable for shift sales money.
- Maintain area clean.
- Performed safety sweeps around my working station.
- Look out for lost children when Code Adam announced.
Shift Supervisor
Carl's JR
El Paso
06.2001 - 05.2003
- Accountable for the money in the safe.
- Provide good Customer Service.
- Supervised crew members on my shift.
Education
Bachelor's - Criminal Justice Administration
Park University
El Paso, Texas01.2016
Undergraduate Certificate - Terrorism and Homeland Security
Park University
El Paso, TX09.2015
Associates - Liberal Arts of Science in Criminal Justice
El Paso Community College
El Paso, TX05.2010
High school diploma - Basic study
San Elizario High School
San Elizario, TX01.2002
Skills
- Bilingual proficiency
- Fluent in English and Spanish
- Quick learner
- Collaborative team member
- Attention to detail
- Database management
- I-LEADS records management
- JIMS expertise
- OMNIXX (DPS TLETS) knowledge
- Microsoft Office suite
- Odyssey platform experience
- Portal navigation skills
- Texas E-Filing System expertise
- New Mexico E-Filing System knowledge
- CMS familiarity
- Beacon system experience
- ADE proficiency
- Redwood Lab System knowledge
- Alcohol monitoring systems expertise
- Caseload management skills
- Supervisory experience
- Interviewing techniques
- Compassionate approach
Timeline
Assistant Director
District Attorney's Office
02.2025 - Current
Compliance Officer
Dona Ana County-Health and Human Services
05.2022 - 07.2023
Senior Legal Secretary
3rd Judicial District Attorney's Office
11.2020 - 05.2022
Community Supervision Officer I
El Paso Community Supervision and Corrections Department
01.2018 - 10.2020
Victim Advocate
El Paso County District Attorney's Office
03.2012 - 01.2018
Legal Secretary
El Paso County District Attorney's Office
08.2007 - 03.2012
Intake Misdemeanor Clerk II
District Attorney's Office
05.2004 - 08.2007
Cashier
Wal-Mart Super Center
10.2003 - 04.2004
Shift Supervisor
Carl's JR
06.2001 - 05.2003
Bachelor's - Criminal Justice Administration
Park University
Undergraduate Certificate - Terrorism and Homeland Security
Park University
Associates - Liberal Arts of Science in Criminal Justice
El Paso Community College
High school diploma - Basic study
San Elizario High School
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